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career objective
results-driven sales and operations manager eager to contribute superior leadership, creativity, and business acumen toward actively supporting the employer in optimizing bottom-line profitability and customer satisfaction
profile
ø offer 13 years of progressive sales and operational management experience in retail environments, with expertise in customer satisfaction, employee development, budget administration, visual merchandizing, and inventory control
ø facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; efficiently resolve escalated issues
ø hire, train, and direct top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø proactively monitor industry trends and developments to identify and capitalize on opportunities to penetrate and develop highly competitive markets
ø conduct detailed business analyses to develop and implement internal cost controls, appropriately allocate resources, and reduce shrink; create accurate forecasts
ø dynamic communication, presentation, negotiation, and relationship management skills
ø sharp technical proficiencies including ms office (word, excel, powerpoint, outlook), adobe acrobat, oracle, and siebel
~ key achievements ~
- successfully turned around target store ranked as worst-performing in critical operations category to achieve best-performing ranking within district and place in the top 20% of all stores companywide
- selected to serve as district resource for training and developing business leaders for target corp.
- consistently met or surpassed all monthly sales expectations throughout nine-year tenure with cingular wireless; frequently recognized for leading one of the highest-rated stores companywide, granted two president s club awards, and ranked #1 out of 150 communications specialists in 1999
- created a visual merchandising tool focusing on revenue-intensive promotions for cingular; tool was adopted for use in all stores in the district
- directed specialized task force in implementing strategic rollout of re-branding and re-merchandising campaign following merger of at&t and cingular
- led cingular wireless store team to receive excellent customer service evaluations in the mystery shopper program
- chosen to participate in multiple cingular focus action teams dedicated to increasing sales revenues, improving customer experience, and training employees on product features
- completed numerous graphic design projects in multiple mediums for a diverse client base; projects include full-scale wall murals, marketing collateral, and cover art for a published book
professional experience
target corporation 2006 c 2010
executive team leader, multiple locations
- performed a broad scope of operational management duties for multiple store locations; managed teams of 75+ people in all aspects of day-to-day activity
- led store to achieve profit goals through active involvement in scheduling, resource utilization, inventory control, and attaining excellent levels of customer satisfaction and loyalty
- played an integral role in district and companywide hiring process for employees at all levels; recruited, trained, and supervised highly productive staff members for all departments
- appointed district diversity captain, responsible for collaboratively promoting awareness and inclusion
- coordinated efficient stocking, replenishment, and merchandizing; oversaw product quality and shipment accuracy through diligent monitoring of incoming vendor deliveries and resolved any discrepancies
continued
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cingular wireless (formerly at&t wireless) 1997 c 2006
retail sales manager, multiple locations (2004 c 2006)
assistant sales manager, schaumburg, il (2003 c 2004)
communications specialist, schaumburg, il (1997 c 2003)
- in recognition of outstanding performance, steadily progressed within company to attain managerial position entrusted with responsibility for all sales performance, customer service, in-store merchandizing, human resources, and inventory management duties
- hired, trained, scheduled, and managed staff; delivered annual and informal performance appraisals, administered disciplinary action as necessary, and implemented incentives to continually develop team and improve performance
- applied depth of product and industry knowledge towards serving as a key point of contact for customers and front line employees
- proactively managed store inventory and created eye-catching visual displays to maximize sales and reduce turn time
~ additional experience ~
freelance graphic design artist insert date c present
education
northern illinois university, dekalb, il 1997
b.f.a. in illustration
~ professional development & certifications ~
at&t wireless professional selling skills & presentation skills
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