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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


versatile it professional eager to contribute comprehensive technical background toward actively supporting the employer in optimizing performance.




  • analytical and solutions-oriented it specialist with over 16 years experience guiding teams in a broad range of technical maintenance and troubleshooting operations.
  • in depth expertise identifying technical problems, diagnosing issues and implementing timely and cost-effective solutions.
  • well-rounded it background of infrastructure management, software/hardware troubleshooting and technical migration.
  • contribute strong project management, hands-on technical acumen and business analysis skills.
  • skillfully served as communications liaison between business and technology groups.
  • recognized as creative troubleshooter, effectively maximizing productivity while minimizing costs.
  • microsoft certified systems engineer, technically proficient in microsoft exchange, microsoft small business server, isa server, and windows nt server.


professional experience


it administrator new act  travel                                                                                     2003-present

  • actively serve as system administrator, overseeing entire computer network for multi-site offices and multiple home-based agents, ensuring optimum operations at all time.
  • drive the total migration of multiple servers, including microsoft exchange, small business server, isa server, and avaya voip phone system.
  • skillfully research and evaluate potential new hardware and software on behalf of company, ensuring product functionality and cost-efficiency.
  • strategically coordinate software/hardware implementation, updates and troubleshooting.


independent computer contractor crsit, inc.                                                      2001-present

  • successfully maintained network servers and client workstations for numerous businesses, including windows 2000 advanced, small business server, windows 2000, and windows nt server.
  • spearheaded the design and implementation of network strategies, while also replacing faulty hardware on both client and server levels.
  • proficiently designed and implement virtual private network in 3 different business sites.


satellite services manager the spaceconnection, inc.                                                        1995-2000

  • function as key member of technical team responsible for the design and implementation of an innovative scheduling system for digital broadcasting operations.
  • skillfully collaborated in the modification of a 24-hour on-call customer service system, resulting in the reduced risk of exposure to company/clients and improved customer satisfaction.


marketing service assistant hughes communications, inc.                                                  1994-1995

  • hand-selected to administer hands-on training to all new employees in the macintosh-based reservation system, effectively improving work productivity and employee job satisfaction.


professional education


bachelors of arts in political science university of california                                                     1993


microsoft certified systems engineer, windows 2000-2001

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