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career objective
bilingual, results-driven operational management specialist eager to contribute superior technical, organizational, and client relation skills toward supporting the employer in optimizing operational and financial performance
profile
ø offer numerous years of progressive experience with expertise in office administration and management, it support, and sales and customer relations
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø provide technical support, network administration, software installations, website development, and data management solutions
ø create effective marketing tools, assist in sales transactions, generate contracts and complex agreements, and manage accounting
ø dynamic communication, presentation, negotiation, and relationship management skills
ø fully bilingual in spanish/english with translation experience
~ technical proficiencies ~
ms word, excel, powerpoint, project ~ adobe photoshop ~ act ~ quickbooks pro ~ tenant pro ~ real fast forms ~ iris ~ goldmine
professional experience
real estate professional assistant / sales team coordinator, westvest associates, inc., miami, fl 2007 c present
rejoined previous employer following return to miami area; provide critical marketing and transactional support for the company vice president, broker, and multiple sales associates for a busy commercial real estate brokerage and property management company
conduct extensive property research to develop marketing strategies, favorably negotiate contracts, and provide exceptional customer service
accurately oversee financial administration functions including accounts receivable, forecasting, and pre-/post-transaction procedures
design marketing collateral including advertisements, service menu, and direct mail
supply assistance with network management and participate in special projects as requested
administrative assistant/loan processor/r.e. agent, sun mortgage of sw & realtiquest, ft. myers, fl 2005 c 2007
successfully performed a broad range of responsibilities including mortgage processing, data management, marketing and promotions, and providing support for spanish-speaking clients
originated and processed fnma, subprime, and hard equity mortgage loans; assisted prospective homeowners in purchasing and drafted sales contracts, leases, listing agreements
created and maintained corporate website, provided network administration, and implemented database improvement initiatives
office manager/sales team coordinator, westvest associates, inc., miami, fl 2002 c 2005
in recognition of outstanding performance, quickly progressed within company from receptionist position to managerial role responsible for coordinating activity for major sales/leasing transactions and provision of property management services
oversaw daily operations for two warehouse buildings and one retail strip mall with nearly 70 tenants combined; accurately administered a/r, a/p, contracts, 3 day notices, memorandums, permits, eviction packages, and monthly owner reports
trained new employees, directed data management and network maintenance efforts, created marketing materials, and offered interdepartmental support
manager, barcode solutions & p.o.s computers, miami, fl 2000 c 2002
effectively managed all aspects of operations for international retail computer components and point-of-sale systems supplier
proficiently executed buying, sales, customer service, technical support, and accounting duties
systems project manager, icc ltda, insert city, colombia 1995 c 1999
developed winning bids for structured cabling installations, networking, and systems training for government and private agencies; actively led engineering projects and delivered user instruction
education &
credentials
certified real estate professional assistant, realtor association of greater miami and the beaches 2007
real estate license 2005 c present
notary public 2002 c present
systems engineering, universidad cat lica de oriente, insert city, colombia 1995 c 1999
english as second language, universidad cat lica de oriente, insert city, colombia 1998 c 1999
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