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YYYYYY X. YYYYYY

2416 Summit Ridge Loop  ¾  Xxxxxx, Xxxxxx xxxxxx  ¾  (xxx-xxx-xxxx ¾ abc@xyz.com

 

Results-focused IT Executive and current Project Management MBS student, eager to contribute expertise in toward collaborating with a progressive organization in maximizing bottom-line performance.  Broad based technical expertise including software development, architecture, documentation and project management.  Proven ability to complete complex technology projects in a high pressure environment, and deliver top level support to internal and external clients.

 

Professional Qualifications

 

   Integrate business and technology expertise to formulate and deploy sophisticated technical solutions.

   Cradle to grave project management, task identification, project planning, and status review.

   High-performing management style with expertise in building/optimizing organizational processes, measurement systems, and professional teams to maximize business results.

   Effective problem solver with technical discipline, business acumen, and talent for practical implementation.

   Talent for fostering and leveraging collaborative relationships with internal and external resources to shorten project and development cycles, optimize productivity, and reduce costs. 

   Ability to interpret and translate technical language and deliver presentations to audiences of all levels.

 

Professional History

 

Systems, Pottstown, Pennsylvania                                                                                                                 2010
Project Manager

   Applied dynamic project management, leadership, and coordination skills to create and execute project plans, assign responsibilities, and manage day to day aspects of project and scope.

   Led efforts to ensure integrity of project documents; facilitated team building sessions, communicated project updates with key leaders, and resolved issues and challenges to ensure optimized work flow.

   Developed strong working relationships with key clients; identified needs and evaluated alternative business solutions

Intergraph Corporation, Huntsville, Alabama                                                                                      2008 to 2009

System Implementation Engineer                                                  

   Led full cycle project management initiatives including manual testing of code to derive functionality, security and interoperability.

   Authored software documentation to provide network configuration details, and support end user goals.

   Provided leadership and oversight for project plans, timelines, progress reporting and project management initiatives; ensure customer satisfaction, troubleshoot and resolve issues.

Key Contributions

ð  Established standardized help desk protocols to increase tracking, improve efficiencies, and increase customer service levels.

ð  Developed and facilitated end-user training plans for internal and external clients; provided product enhancements and additional training to optimize user experience.

ð  Integral in the development of critical system requirement specifications and the production of detailed design documents.

 

YYYYYY X. YYYYYY, MBA

2416 Summit Ridge Loop  ¾  Xxxxxx, Xxxxxx xxxxxx  ¾  (xxx-xxx-xxxx ¾ abc@xyz.com

Page 2

 

DynCorp International, Doha, Qatar                                                                                                         2007 to 2008                                                                      

Munitions Technician                                                                                                                            

   Maintained compliance and enforced all USAF and host nation explosives safety protocols, AFOSH, and security standards during explosives and non-explosives operations.

   Configured munitions shipments for air, sea, and surface transportation, inspected IAW 11A-1-10 and technical orders in accordance with all standards and requirements.

   Collaborated with operations team to resolve serviceability issues, prepared and delivered safety briefings, and repaired and replaced defective munitions components.

 

CommSys Inc., Dayton, Ohio                                                                                                                                                2006 to 2007               

Customer Support Manager                                                                                               

   Contributed dynamic leadership skills toward effectively coordinating and leading a top-performing Support Desk team.

   Performed manual code testing, ensured reliability of program interfacing and security applications throughout the software development lifecycle.

Key Contributions

ð  Collaborated with staff and management to obtain the needed resources to complete projects; gained significant insight into each clients contract requirements, systems, services and key contacts.

ð  Integral in the development of systems requirements specifications and detailed design documents; facilitated webinars and presentations to communicate with clients regarding projects, upgrades and expectations.

 

SmartCOP Pensacola, Florida                                                                                                                     2002 to 2005

Support Manager       

   Provided leadership and oversight for 7 Support Desk staff; ensured superior customer service delivery, troubleshooting and issue resolution in a timely and effective manner.

   Leveraged knowledge of Citrix, terminal services, back-ups and remote desktop applications to provide support for a broad variety of clients; responded to trouble tickets, tracked resolution into databases, and provided follow up to ensure customer satisfaction.

Key Contributions

ð  Key provider of technical support to Alabama, Xxxxxx and Florida law enforcement agencies; worked extensively with high-level government agencies to implement critical 911 computer aided dispatch and records management systems, and facilitated end user training to the Florida Highway Patrol and  Joint Task Force Project

 

United States Air Force                                                                                                                                 1989 to 1998          

Munitions System Specialist               / Certified Munitions Inspector                                                                      

   Maintained accountability for 11 storage structures and all stored munitions; provided training and direction for personnel conducting munitions inspections, and determined potential hazards of assets.

 

Professional Qualifications

 

Capella University - Minneapolis, MN - M.B.A Project Management  (In Progress)                                                                                  

 

University of West Florida - Pensacola, FL - B.S. Criminal Justice/Forensic Studies   (2005)                                                                     

 

YYYYYY X. YYYYYY, MBA

2416 Summit Ridge Loop  ¾  Xxxxxx, Xxxxxx xxxxxx  ¾  (xxx-xxx-xxxx ¾ abc@xyz.com

 

 

 

 

<Date>

 

<Hiring Contact Name>

< Title>

<Company Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

I have enjoyed much success in my career as a System Implementation Engineer, and am ready to take on new responsibilities and challenges.  Please accept this letter and resume as application for the position of <position here> with <company here>.  After reading the job description on <site here>, I am convinced that my experience and skill set is a perfect match. 

 

I thrive in a high-volume, fast paced work environment and can troubleshoot nearly any technical issues that arises.  I am a loyal, hard-working and dedicated professional with a track record of leading process improvement initiatives that result in a higher level of reliability and customer satisfaction.

 

My ability to solve complicated technical issues and handle any urgent situation is a reflection of my diverse attributes.  The technical expertise I have to offer, along with the ability to support end user training and support initiatives, as well as employee development goals seems to fit the qualities that you are seeking in a candidate for the position of <position here>.

 

The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>.  As a proven leader, I believe it would be mutually beneficial for us to meet.  I will call next week to inquire about the possibility of meeting to discuss your organization s goals and how I can help you meet them. 

 

Thank you for your time and consideration.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YYYYYY X. YYYYYY, MBA

2416 Summit Ridge Loop  ¾  Xxxxxx, Xxxxxx xxxxxx  ¾  (xxx-xxx-xxxx ¾ abc@xyz.com

 

 

 

 

(Date) 

 

Mr. (Ms.)

(Company)

(Address 1)

(Address 2)

 

 

Dear Mr. _________________

 

It was a pleasure (speaking with you/meeting with you) on the (date for example, 19th of February or 3rd of July).

 

I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered.

 

I am very interested in the (name of position) position, and I am convinced now, more than ever, that it is the right job for me. I feel my background and qualifications prepare me well for just the sort of challenges and responsibilities we discussed.

 

Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.

 

 

Sincerely,           

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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