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yyyyyy x. yyyyyy
145 e sierra madre blvd., apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
career objective
proficient, detail-oriented professional eager to apply excellent customer service skills, technical capabilities, and financial knowledge toward supporting the employer in optimizing operational and revenue performance
profile
ø offer numerous years of experience with expertise in broad scope of responsibilities
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø successfully identify and resolve issues; develop and implement business improvement solutions resulting in increased productivity
ø proactive team player equally effective in independent and collaborative environments
ø dynamic organization, prioritization and time management skills
ø consistently achieve critical deadlines while maintaining high quality standards
ø outstanding communication, presentation, negotiation, and relationship management skills
ø bilingual in arabic and english
~ technical proficiencies ~
microsoft windows ~ microsoft office 2007 (word, excel, powerpoint, access, outlook) ~ digital docs ~ mers ~ imaging applications ~ pc hardware ~ type 50 w.p.m.
professional experience
indymac bank, f.s.b, pasadena, ca 6/03 c 7/08
technology manager (5/06 c 7/08)
- in recognition of superior performance and technical aptitude, steadily progressed within company to attain position entrusted with supervision of all activites under a $29 million technology budget servicing more than 10,000 personnel
- successfully authored test plans, case specifications, and scripts; conducted tests, validated and analyzed results, reported errors as appropriate, developed accurate evaluations and testing estimates
- collaborated with interdisciplinary teams to define, design, and build web-based software solutions
- facilitated quality of production, prepared and executed releases of software products, managed weekly bundle releases, responsible for enterprise-wide systems management and testing, oversaw infrastructure
- maintained full compliance with company policies and procedures as well as governmental regulations; ensured approval by internal control for all projects
senior funder (6/03 c 5/06)
- proficiently prepared and reviewed loan documentation to ensure accuracy, completeness, and adherence to compliance standards; proactively audited pre- and post-funding submissions to secure accurate disclosures as per respa
- worked closely with closing agents; determined and provided funding figures, verified closing dates, and performed additional services as requested
metrociti mortgage, encino, ca 4/01 c 4/02
post closer
- effectively executed a broad range of duties including report generation and management, assignment preparation and government recording, and document retrieval
- accurately corrected title policies and managed loan registration and possession via the mortgage electronic registration system (mers)
~ prior background ~
vertex diamond tool, san dimas, ca 6/00 c 7/01
brazer
- performed skilled high-temperature welding of silver on carbide to create top quality tools; consistently achieved excellent production levels and schedule goals
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