yyyyyy x. yyyyyy                                            kimberly harris

social security number:              xxx-xx-xxxx

position:                                            position           

knowledge, skills & abilities (ksas)

 

factor a:  knowledge of federal and district alcohol beverage control regulations, laws, statutes, etc., that govern business/public establishments to acquire/maintain a license/permit to sell and serve alcoholic beverages.

 

 

i have acquired a valuable knowledge of federal and district alcohol beverage control regulations, laws and statutes that govern business/public establishments to maintain a license/permit to sell and serve alcoholic beverages. 

 

i have learned that the alcoholic beverage regulation administration (abra) issues licenses to qualified applicants to serve or sell alcoholic beverages, monitors compliance with the law and regulations, and takes appropriate enforcement action when a business violates the district of columbia's alcoholic beverage law.  abra implements new laws regulating the manufacture, distribution, and sale of alcoholic beverages within district of columbia.  abra also works to prevent the sale of alcoholic beverages to underage individuals through education and enforcement programs.

abra operates under the authority of a seven-member alcoholic beverage control (abc) board that sets policy parameters for the agency. members of the abc board are appointed by the mayor and confirmed by the city council.  in addition, abra investigates alleged violations, adjudicates contested cases, and enforces title 25 of the official dc code and title 23 of the district of columbia municipal regulations.

yyyyyy x. yyyyyy                                            kimberly harris

social security number:              xxx-xx-xxxx

position:                                            position           

knowledge, skills & abilities (ksas)

 

 

factor b:  knowledge of inspections and investigative skills and techniques are required to perform assignments appropriately, recognize violations and inform violators of required corrective action.

as demonstrated in my career, i have continually excelled in utilizing my inspections and investigative skills and techniques to perform assignments appropriately, recognize violations and inform violators of required corrective action.  to proficiently ensure a smooth flow of daily operations, i am constantly relied upon to inspect, assess, recognize and resolve violations.

 

serving as a claims administrator at reynold s food packing, i conducted comprehensive review and analysis of daily operations to resolve freight and customer service issues.  i liaised effectively between senior management, staff and customers in order to successfully de-escalate situations.  working directly with all parties, i informed them of the situation and successfully resolved problems.  in addition, i identified issues and gathered/analyzed data regarding os&d claims including overages, shortages and damages.  collaborating with appropriate staff members and customer, i submitted and resolved claims, with strong focus on efficiency and timeliness.

 

as the compliance and safety officer at department of professional and occupational regulation, i performed detailed investigations of alleged regulatory and unlicensed violations under the jurisdictions of the department of professional and occupational regulations.  exhibiting sharp detail orientation and analytical skills, i thoroughly reviewed and analyzed complaints to identify all possible violations.  i then created and implemented investigations plans though efficient and appropriate use of investigative techniques; collection of evidence, and identification of witness to support the recommendation for case disposition.  i proactively located and conducted thorough interviews with all necessary case participants.

 

i have also held responsibility for handling complex case assignments as a quality control auditor/investigator at saxon mortgage.  i conducted fraud investigations into borrowers, real estate brokers, and title companies.  exhibiting strong attention to detail, i collected all existing information relevant to the case investigation.  i then prepared memorandums and reports regarding results.

yyyyyy x. yyyyyy                                            kimberly harris

social security number:              xxx-xx-xxxx

position:                                            position           

knowledge, skills & abilities (ksas)

factor c:  ability to plan and organize assignments and skill in conducting undercover investigations.

 

 

a key part of my jobs has been to plan and organize assignments and conduct undercover investigations in order to successfully determine, develop, recommend, and resolve issues.

 

while serving as a claims administrator at reynold s food packing, i effectively planned and coordinated os&d claims on behalf of the company and the customer.  in order to efficiently resolve overages, shortages and damages, i conducted comprehensive review and analysis of issues.  i successfully resolved daily freight and customer service problems, demonstrating strong organizational skills in achieving goals and timelines.

 

i also performed undercover investigations to support enterprise-wide operations as a compliance and safety officer at department of professional and occupational regulation.  i actively enforced the laws and regulations governing 27 professions and occupations as designated by the virginia general assembly.  exhibiting strong analytical and problem solving skills, i investigated alleged regulatory and unlicensed violations under the jurisdictions of the department of professional and occupational regulations. 

 

in collaboration with the local district attorneys office, we conducted an undercover and unlicensed contractor s sting at a residence provided by armstrong management company.  as an undercover investigator, i sought and located unlicensed contractors from local newspapers, classified and advertisements in hardware stores.  i proactively contacted 15 businesses throughout the county and set up appointments for simple landscaping, fencing, cement work and painting.  when the contractors bid over the $500 legal limit allowed for unlicensed activity, they were given a citation.  during that week s sting, 12  contractors were given a "notices to appear" (nta) before their local county municipal courts to answer misdemeanor charges of contracting without a license and for advertising violations.

 

 

yyyyyy x. yyyyyy                                            kimberly harris

social security number:              xxx-xx-xxxx

position:                                            position           

knowledge, skills & abilities (ksas)

factor d:  analytical and evaluative skills required to prepare accurate and concise reports.

 

throughout my progressive career, i have repeatedly demonstrated my talent to support management in analytical and evaluative functions in order to prepare accurate and concise reports.  my record shows repeated success, resulting in progressive increased responsibilities and promotions.  i have strong organizational skills with the ability to quickly diagnose unproductive workflows and processes and re-organize systems and workstations for maximum productivity.  i appropriately delegate, so that even the most ambitious tasks and projects are achievable through hands-on oversight and short-term objectives including steps with time frames.  i successfully analyze current processes, evaluate alternatives and options, and implement creative solutions to meet organizational objectives.

 

my solid background as a compliance and safety officer for department of professional and occupational regulation has included responsibility for analyzing and evaluating issues and preparing accurate and concise reports.  i conducted thorough research and analysis of complaints to identify potential violations.  utilizing diverse investigative techniques, i also designed, developed and implemented comprehensive investigations plans.  i gathered evidence and identified/interviewed witnesses to support the recommendation for case disposition.  exhibiting both written and oral communication talents, i prepared accurate and concise reports and presented case findings in courts, iff hearings and staff presentations. 

 

while working as the client support specialist 4, i ve applied my analytical and evaluative skills in supporting the private client service accounting department.  i successfully identified potential process improvements to boost operations and collaborated directly with the manager for prompt implementation.