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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

                                                           abc@xyz.com                                                                     

 

 

Career Objective                                                                                            

Results-driven, quality-focused leader eager to contribute dynamic management, business development and technical skills toward actively supporting a progressive organization in optimizing performance.

 

Profile                                                                                                              

Ø  Offer extensive experience in operations management.

Ø  Comprehensive technological background.

Ø  Define, develop and implement action plans to maximize productivity, efficiency and profitability.

Ø  Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams.

Ø  Exceptional ability to research and evaluate industry trends and competitor products to design and execute strategies.

Ø  Dynamic presentation, negotiation, relationship building and problem-solving abilities.

Ø  Excel at interacting with senior management, customer service and technical staff as well as clients and external contractors.

 

Professional Experience                                                                               

Teradata/NCR                                                                                                                1996-Present    

Senior Customer Engineer (SSR V), Customer Service Division (2000-Present)

  Contribute dynamic detail-oriented and technical skills in installing, maintaining and repairing equipment within an assigned territory/region.

  Assure continuity of customer operations and high levels of customer satisfaction.

  Provide onsite support for 3 major accounts: Merrill Lynch, Barclays Bank and Medco Pharmaceutical over a 7-year period.

  Demonstrate project management and multitasking abilities in achieving goals and timelines.

  Proactively build and establish key working relationships with customers.

  Develop informal communication channels with customer account at the local level.

  Liaise effectively between Service, Installation Coordination, Customer and Control Tower.

  Successfully promote superior service and exceptional client satisfaction.

  Promptly resolve customer issues and prevent escalation.

  Apply strong communication skills toward responding to customer inquiries and troubleshooting problems.

Territory Manager II, Customer Service Division (1998-2000)

  Exhibited solid leadership qualities in managing and mentoring 35 NCR/Customer Engineers and 17 Teradata Senior Service Reps in the NY State/NJ Metro area.

  Proficiently pursued revenue opportunities while cost-effectively control expenses.

  Maintained full responsibility for over $5 million in account receivables.

  Applied communication skills toward resolving conflict issues.

  Efficiently planned and coordinated workflow.

  Assigned projects to optimize utilization of human capital and operational resources.

Territory Manager, NCR Customer Service Division (1996-1998)

  Hired, evaluated, scheduled, motivated and supervised 22 NCR Customer Service Technicians.

  Managed the existing maintenance base.

  Pursued additional contract maintenance, ancillary sales and other revenue-producing opportunities.

  Contributed sharp business acumen and leadership talents toward fostering a collaborative work environment.

 

Prior Experience

 

Communications Tech, In-House Technician for Private Line Circuits - AT&T

Computer Service Technician - AT&T

Assistant Territory Manager (Group Leader) - NCR

 

 

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Yyyyyy x. yyyyyy                                                                                                                       page 2 of 2

 

 

Education                                                                                                         

Associates Degree - Devry Technical Institute; Presidents List

 

Technical Skills                                                                                              

  Hardware: AT&T Starserver Ft Tandem, Pyramid Miserver S-Series, AT&T 3b2, AT&T 3b15 I&M, AT&T 3b20, NCR 35xx Hardware Maintenance, NCR 34xx Hardware Maintenance, NCR 6292 Disk Array Subsystems, Teradata Worldmark 4700/5150 System Architecture, Teradata Worldmark 4300 Architecture Ft, Bay Networks/Accuwan, Cisco Routers & Con, Cisco Gps Core Ce Certification, Cisco Networking Technologies, Cisco Lre (Long Reach Ethernet), Cisco Fiber Cert, Marconi Networks, Wireone Video Conferencing, Sun Server/Desktop Systems Cert, Dec Systems 8500, 7800, Dc11, Dell Server Cert, Dell Portable Cert

  Peripherals: CDC, Disk Array, Glasshouse Server/ Raid Subsystems Quantum/ADIC Tape Library,

  Software: Unix 5.4 System Admin, Unix Svr4 - Basic Tasks, Unix Fundamentals, Unix Mp-Ras System Administration Concepts, Unix Mp-Ras Sys Admin, Unix Administrative Workstation, Lifekeeper App Programming, Teradata Structured Query Language (Sql), Windows Nt Server 3.5, Sun OS, Microsoft Office Suite: Word, Excel, PowerPoint, Access

 

 

 

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