Yyyyyy x. yyyyyy                                                  

Job Posting: Information Technology Specialist (Senior Operations Engineer), Ann. # TSA-08-0870

Address: 0000 xxxxxx xxxx , xxxx , xxxxx 00000           

Phone: (xxx-xxx-xxxx

Email: abc@xyz.com

Citizenship: COUNTRY

Social Security Number: XXX-XX-XXXX

 

 

Core Qualifications

 

IT Acquisitions

Project Management

Organizational Leadership

Strategic Planning

Technological Expertise

Performance Optimization

Budgeting & Finance

Crisis Management

Profitability Improvement

Decision-Making

 

Professional Experience

 

Transportation Security Administration (TSA), Office of Chief Information Office (OCIO) - 601 South 12th Street, (TSOC Annex), Arlington, VA 22202

Supervisor:  May Contact - Mike Sullivan  xxx-xxx-xxxx  

Hours:  40 per Week

Lead Program Manager/J-Band; Salary: $102,257/yr; 4/2006 - Present

Contribute solid leadership skills, as well as TSA background and information technology expertise toward managing all aspects of operations, processes, procedures and requirements gathering for the Transportation Security Operations Center (TSOC).  Proficiently design, implement and lead critical classified and unclassified IT systems and applications, supporting enterprise-wide operations.  Conduct comprehensive review and assessment of current IT program capabilities including the development and operation of systems to identify factors affecting the program area including interoperability, cost efficiency, security and trends.  Proactively build and establish key relationships and liaise effectively with senior management, commercial vendors and contractors, as well as outside Department of Defense, law enforcement, intelligence and federal agencies.

Serve as an Information Security System Officer (ISSO) for unclassified and classified systems.  Actively monitor contractor progress, policies, procedures, techniques, methods and management controls affecting TSA hardware, software and the overall concept of operations, with strong focus on optimizing productivity and efficiency.  Provide technical guidance as a Contracting Officer s Technical Representative (COTR) and steer IT acquisitions.  Actively collaborate with team members in designing and developing all stages of the system development life cycle pertaining to the deliverables generated under TSA managed service contract.

Transportation Security Administration (TSA), Transportation Security Operations Center (TSOC) - 601 South 12th Street, (TSOC Annex), Arlington, VA 22202

Supervisor:  May Contact - Lee Gregory, No Longer with Government & Phone Number Unavailable

Hours:  40 per Week

Operations Support Manager/J-Band; Salary: $88,631/yr; 9/2005 - 4/2006

Promoted to manage eight employees providing IT project management, program management, administrative and 24/7 watch officer support services, demonstrating exceptional leadership and multitasking abilities in achieving operational goals and timelines.  Reported directly to senior leadership by preparing and presenting weekly status reports on new technology solutions, ongoing IT projects and outstanding IT issues. 

 

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Yyyyyy x. yyyyyy                                                  

Job Posting: Information Technology Specialist (Senior Operations Engineer), Ann. # TSA-08-0870

Social Security Number: XXX-XX-XXXX                                                                                  page 2 of 5

 

Cost-effectively allocated and administered fiscal year budget for operation center watch floor.  Applied solid written communication abilities in documenting concept of operations, functional requirements and standard operating procedures for implementation of new applications and systems.  Resourcefully identified and documented continuity of operations system requirements for the operations center.  Conducted life cycle assessments on operations center infrastructure, systems and applications to optimize productivity and efficiency.

Effectively liaised with the Chief Information Office (CIO), TSA Headquarters and TSOC mid to senior level management, as well as The Department of Defense, federal, state and local agencies.  Actively participated in technology focus groups, information security system officer (ISSO) meetings, project reviews and TSOC technology budget reviews.  Contributed technical expertise toward providing technology briefings on TSOC capabilities and examining other agency technology programs for possible use or integration at the TSOC or their locations.  Relied upon to represent the TSOC Directorate regarding all operational technology discussions, ensuring the technologies met TSA /TSOC mission and goals.

Transportation Security Administration (TSA), Transportation Security Operations Center (TSOC) - 601 South 12th Street, (TSOC Annex), Arlington, VA 22202

Supervisor:  May Contact - Ron Sampson, Retired & Phone Number Unavailable

Hours:  40 per Week

Applications Manager/J-Band; Salary: $88,631/yr; 10/2004 - 9/2005

Applied solid managerial and IT skills in serving as Information System Security Officer (ISSO) for applications and systems, ensuring compliance with security guidelines and regulations.  Conducted comprehensive evaluation to implement new applications, systems, processes and procedures in response to operations center requirements.  Appointed primary liaison to the Transportation Security Operations Center (TSOC) Office of Chief Information Officer Office (OCIO). 

Exhibited leadership qualities in directing the timely and under-budget implementation of the WebEOC project, a web based crisis information management application deployed to TSOC and 300+ domestic airports in the United States.  Successfully provided an online centralized incident reporting tool that can be used by all airports to submit their incident reports via internet instead of telephone.  Proactively designed message board capabilities to promote domain awareness to TSA senior leadership, TSOC and supporting federal, state and local agencies during an incident, natural disaster, or exercise or special event.  Effectively deployed WebEOC to 124 airports, training over 200 users within one month. 

 

Chosen to be the principal liaison to the IT contractor support for all classified and unclassified applications and systems.  Applied IT knowledge and experience toward designing technical drawings and flow charts illustrating new systems, processes and procedures.  Actively participated in federal and state outreach transportation security programs to ensure compliance with Federal laws, regulations and guidelines.  Supervised and oversaw the support of the classified and unclassified DHS video teleconferencing system providing access to DHS management and outside agencies.  Planned and coordinated operations center communications requirements with outside state, federal and DOD agencies for special events.  Drove hardware/software system reviews, identified and addressed existing and potential issues, performed IT acquisitions and created proactive upgrades and enhancements for optimal results to support TSOC operational needs. 

 

ETI - 4219 Lafayette Center Drive, Chantilly, VA 2015
Supervisor:  May Contact - Chris MacFarlane, No Longer with Company & Phone Number Unavailable

Hours:  40 per Week

Sales & Support Manager; Salary: $85,000/yr; 9/2003 - 10/2004

Managed and led 11 project/sales engineers and support engineers.  Maintained full accountability for all federal and intelligence sales, marketing and project activities in the US and Canada.  Supported internal and global research and development departments in creating new software and hardware products and features.  Prepared detailed project status reports and participated in all stakeholder meetings.

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Yyyyyy x. yyyyyy                                                  

Job Posting: Information Technology Specialist (Senior Operations Engineer), Ann. # TSA-08-0870

Social Security Number: XXX-XX-XXXX                                                                                  page 3 of 5

 

Demonstrated strong presentation skills participating in tradeshows and conferences as a guest speaker for intelligence, federal and lawful intercept solutions and trends.  Steered conflict resolution and trade-off decisions with other teams, senior management and business stakeholders.  Served as technical liaison between customer and software, hardware and network engineers, contributing solid communication and interpersonal relation abilities.  Forged vendor relationships to receive timely services within budget. 

 

Supervised and managed multi-site installations, configurations and deployments of large telecommunications, satellite, and data solutions, demonstrating exceptional technical expertise.  Boosted efficiency through the strategic implementation of new procedures, processes and tools.  Applied extensive knowledge of program review functions and implementations and provided results in an information technology and security-related environment through the implementation of large turn-key telecommunications systems.  Proficiently led and managed projects from conception to delivery. 

 

Relied upon to lend expertise toward actively mentoring employees, playing a solid role in supporting the development of top-performing team members.  Developed and provided monthly/quarterly employee career development reviews.  Created detailed monthly reports regarding sales forecasts and support projects.  Cost-effectively designed and supported fiscal year budgets.

ETI - 4219 Lafayette Center Drive, Chantilly, VA 2015
Supervisor:  May Contact - Chris MacFarlane, No Longer with Company & Phone Number Unavailable

Hours:  40 per Week

Sales/Project Engineer; Salary: $65,000/yr; 11/2001 - 9/2003

Specifically assigned as key account representative for all federal, intelligence and law enforcement accounts, due to strong IT project management and acquisition background.  Integrated large turnkey telecommunication, satellite and data systems, demonstrating exceptional technical expertise.  Effectively defined initial project scope and strove to exceed customer expectations throughout project life cycle.  Exhibited industry knowledge and dynamic communication skills in providing technical customer support and training on proprietary systems to technical and non-technical audiences.

Planned and coordinated with local and global development department throughout software lifecycle.  Closely tracked and maintained project timelines and milestones utilizing MS Project.  Maintained updated on current industry trends and technology by attending numerous forums.  Managed tradeshows and marketing events and provided technical presentations/demonstrations of software and hardware solutions.

 

Strategically defined, developed and executed enterprise-wide hardware and software standards instrumental to boosting productivity, efficiency and quality of multi-site operations.  Steered the structuring and implementation of results-driven information system policies and procedures substantially improving performance.  Mitigated project risks by developing and implementing contingency plans.
Proficiently defined technical architectures and system solutions integrating third party products, company core products and services.  Responded to government and commercial RFP and RFI solicitations.
Built and established key relationships with channel partners and executive management.

 

PanAmSat Corporation (Net-36) - 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Mark Daniels, Company Dissolved & Phone Number Unavailable

Hours:  40 per Week

Lead Project Manager; Salary: $65,000/yr; 4/2001 - 10/2001

Promoted to manage and lead system and software integration into operational (NOC) Network Operation Centers.  Steered network designs, project scheduling, tracking, process/procedure development and IT acquisitions to optimize efficiency and workflow within the organization.  Addressed process change and implications of new technology with customers.  Oversaw and supervised multi-vendor software development projects, full life-cycle, serving as Project Manager for NOC test and integration projects.  Appointed Primary Liaison for outside consultants and vendors.

 

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Yyyyyy x. yyyyyy                                                  

Job Posting: Information Technology Specialist (Senior Operations Engineer), Ann. # TSA-08-0870

Social Security Number: XXX-XX-XXXX                                                                                  page 4 of 5

 

Built and implemented a terrestrial video distribution system utilizing a fleet of satellites providing bandwidth for the distribution of real-time video signals.  Coordinated the vendor s software developers, satellite technicians and network engineers to integrate and test all hardware, software and documentation and oversaw IT acquisitions.  Contributed exceptional leadership qualities in supervising and directing project plans with milestones to track costs and ensure timely delivery.  Prepared and presented weekly status reports to upper management as well as recommendations and solutions to resolve technology conflicts. 

 

PanAmSat Corporation (Net-36) - 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May Contact - Mark Daniels, Company Dissolved & Phone Number Unavailable

Hours:  40 per Week

Project Engineer; Salary: $65,000/yr; 11/2000 - 4/2001

Successfully applied IT expertise, as well as administrative talents, toward strategically developing and implementing policies and processes that optimize containment of threats, risks and vulnerabilities compromising computing environment integrity.  Tested and integrated new software / hardware for NOC and coordinated with vendors to troubleshoot software and hardware and handled all IT acquisitions.  Resourcefully administered firewall, VLAN, and router configurations and policies.  Boosted productivity and efficiency by developing and implementing test plans to determine software and hardware capabilities.  Designed and created network layouts utilizing Auto CAD and Visio and provided training, support and documentation on new software and hardware, demonstrating exceptional technical talents.

American Roentgen Ray Society - 0000 xxxxxx xxxx , xxxx , xxxxx 00000-5109
Supervisor:  May Contact - John Finney 703-729-3353

Hours:  40 per Week

Systems Administrator; Salary: $55,000/yr; 11/1999 - 8/2000

Contributed strong analytical and problem-solving abilities toward administering and maintaining NT 4.0 file/mail servers, Novell 4.1 print/file.  Exhibited strong communication skills and industry expertise toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering product/service education.  Proficiently completed the installation and configuration of new computers and peripherals and steered IT acquisition.  Administered servers/computers, managed all software upgrades and maintained daily backups.  Proficiently performed emergency data recovery and performed testing and evaluation of new hardware and software, illustrating solid organizational abilities in achieving operational goals and timelines.  Designed and maintained company web site, applying creativity and innovative marketing skills.  Proficiently trained users on new equipment and procedures.

Prior Experience

 

Insurance Fraud Investigator, Montgomery Investigative Services - Silver Spring, MD; 8/1997 - 12/1998
Insurance Fraud Investigator, International Claims Specialist (formerly Inphoto) - Naperville, IL; 1/1997 - 6/1997

Education/Training

 

Master of Information Technology - American Intercontinental Univ. (Washington, DC), 9/1999; 60 Qtr Hrs 
Bachelor of Science in Criminal Justice - Radford University (Radford, VA), 5/1996; 120 Semester Hours

 

 

 

 

 

 

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Yyyyyy x. yyyyyy                                                  

Job Posting: Information Technology Specialist (Senior Operations Engineer), Ann. # TSA-08-0870

Social Security Number: XXX-XX-XXXX                                                                                  page 5 of 5

 

Training

Federal Acquisitions Institute (FAI), Program Management/Acquisitions

Module 1 C COTR Orientation, 7/2005-9/2005
Module 2 C COTR Acquisitions, 7/2005-9/2005

Intermediate Systems Acquisition (201A), 7/2007

Defense Acquisitions University (DAU)

Fundamentals of Systems Acquisition Management (101), 7/2006
Management and Leadership (CLM 014), 11/2006
Source Selection C The Best Value Process (CON 111), 8/2007

Practicum of Program Management (PMT 250), 9/2007

Federal Emergency Management Institute, Incident Management

Introduction to the Incident Command System for Federal Disaster Workers, 6/2005
Basic Incident Command System for Federal Disaster Workers, 6/2005
National Incident Management System (NIMS), An Introduction, 6/2005
National Response Plan, An Introduction, 6/2005

Federal Emergency Management Institute, Continuity of Operations

Introduction to Continuity of Operations (COOP), 6/2005
Continuity of Operations Planning (COOP), 7/2005
Continuity of Operations Awareness (COOP), 7/2005

Certifications

Certified Department of Homeland Security Program Manager I, 12/2006-Present
CIO Certificate Program - National Defense University (NDU), 10/2006-5/2008; Completed: Homeland Security Information Management, Critical Information Technology Systems, Measuring Results of Organizational Performance, Changing World of the CIO, Information Technology Project Management, Leadership for the Information Age, Information Assurance and Critical Infrastructure Protection, Strategic Information Technology Acquisition
Certified Contracting Officer s Technical Representative (COTR), 11/2005-Present
Certified Defense Red Switch Network (DRSN) DSS Switch and Peripheral Specialist, 3/2005-Present
Microsoft Certified Professional, 3/2001-Present

Achievement Awards

11 Individual Cash Awards ranging from $250 to $2000, 2006-2008

2 Group Cash Awards ranging from $780 to $825, 2007 & 2008

2 Individual Time-Off Awards, 2006 & 2008

 

 

 

 

 

 

 

 

 

 

 

 

 

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