Dynamic, ambitious and results-driven Business Professional with broad based experience in logistics, transportation and operations management. Eager to contribute advanced communication, process improvement and vendor relations strategies toward supporting the bottom line objectives of a progressive employer. Core competencies include:
Persuasive and Effective Communicator
Logistics/International Freight Processes
Effective Problem Solving and Resolution
Employee Development and Training
Drive High Production Goals
Short and Long Term Planning
Client Relationship Management
Quality Control/Business Analysis
Optimize Performance Standards
Entrepreneurial Leadership Style
2004 to 2010: All Access Logistics- Rosemont, Il - Director Of Operations/Co-Founder
Maintained oversight for day to day management of this logistics operations organization; effectively managed dispatch and customer relations strategies to optimize business outcomes
Provided leadership for this start-up company from inception; grew annual revenue to $10MM through tactical business development and marketing initiatives, and applied exceptional sales and customer service skills to secure retention and repeat business.
Managed vendor relationships and negotiated rates and terms of service; fostered strong working partnerships to ensure optimized lane contracts and key vendor support.
Spearheaded operational efficiencies and implementation of business systems to standardize processes; led data entry functions, set up carriers, clients, shippers and receivers into system and maintained accuracy of database.
Monitored and maintained critical insurance coverage, processed invoices and proof of delivery documents, and managed all air and ocean freight processes to expedite shipments and meet clients delivery timelines.
2002 To 2004: American Recovery Systems, Arlington Heights, IL - Collector/Team Leader
Began tenure in position as a General Collector and achieved promotion to Team Leader.
Utilized knowledge of technical proprietary applications, skip tracing and predictive dialer processes to enhance productivity and consistently exceed performance goals.
Effectively managed a high volume of 175 collection accounts; utilized persuasive communication and customer service skills to increase repayment dollars, and secured over $300K in past due debts.
Provided leadership and oversight for Account Representatives; implemented strict performance management, training and development strategies to optimize productivity and results.
Leveraged strong knowledge of collection laws, FDCPA and FCRA requirements to ensure compliance.
1997 to 2004: Local 110 Motion Picture Projectionist Union, Chicago, Il
Maintained oversight for general labor operations for a team of up to 20 assistants; led project management processes for the set up and take down of large staging productions.
Provided on-site technical & audio visual support while show was taking place, and applied solid technical skills to quickly address and resolve issues.
Managed union-member payroll and benefit processing, and retained high quality staff members through strong team leadership.
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