yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

results-focused executive-level manager specializing in facilities planning, administrative operations, strategic analysis, start-up operations, business communications, process improvement, and team building / training eager to offer 20+ years of solid experience within diverse fields toward optimizing an employer s bottom-line performance.

 

profile of qualifications

 

         integral leader who profitably directs core facility capital improvements and oversees integrative business services upgrades.

         top-performer who is recognized for influential business expertise as a program presenter at the state, regional, and international levels on topics dealing with facilities management, services enhancement, and strategic marketing.

         excellent communicator and collaborator who builds strong, cooperative teams to encourage low turnover rates.

         proficient multitasker who plans, prioritizes, and manages diverse assignments within deadline-driven environments.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities.

         previous president of the tennessee division of the association of college and university housing officers (acuho), and achieved prominence as the founder and conference coordinator for the acuho s housing marketing strategies committee.

         previous editor of the upper-midwest news magazine.

 

key areas of expertise

 

facilities management                         sales / marketing                             start-up operations                                customer relations

administrative operations                 research / development                budget / cost control                           process improvement

client / business retention               team building / training               policy / program development             regulatory compliance

 

career highlights

 

         generated a $3 million+ total increase in housing and dining services revenue by attaining a 29% improvement in housing demand.

         spearheaded $1 million+ in additional university income by refurbishing residential space to accommodate more beds, addressing deferred maintenance issues, and restructuring summer housing to improve revenue from $24,000 to $272,000.

         reduced custodial operating expenses $19,000+ by implementing inventory / purchasing controls and enhancing contractor outsourcing practices, along with improving overall summer conference housing operations to achieve $250,000+ in revenue.

         initiated a 10-year, $11-million+ capital improvement program to address extensive maintenance, safety, and refurbishment needs.

         achieved a 94% customer service success rates in securing commitments and timely payment follow-through for 300+ clients.

         increased revenues $600,000 via aggressive leasing, facilities / service improvements, and retention programming that maintained 94+% occupancy levels, along with initiating multimillion-dollar capital improvements and generalized housing services.

         generated improved revenue of $239,000 by expanding retail dining, vending, summer housing, and catering operations.

         successfully halted a historic 3-year occupancy decline and accruing deficit, and increased new contracts 9%.

 

professional synopsis

 

 

         applied dynamic leadership talents toward directing start-up operations of a new satellite campus to include coordinating all advertising, finance, administration, enrollment management, and academic efforts to ensure seamless organizational success.

         built valuable relationships with corporate, field support, and students instrumental in achieving enrollment / revenue results, along with proactively advocating for institutional programs expansion by providing targeted marketing / outreach expertise.

 

 

         strategically steered comprehensive afterschool programming and pre-kindergarten center operations in compliance with strict state health / safety licensure requirements, along with directing marketing efforts and managing top-performing academic teams.

         played a vital role in overcoming economic challenges, expanding market penetration, and driving business growth by profitably introducing discount programs; ramping up marketing campaigns; enhancing customer service and parent / guardian relationships; and initiating innovative educational programs.

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

professional synopsis (continued) page two

 

 

         met and / or exceeded housing and residential services goals by directing facilities maintenance, finance, administrative functions, and campus parking for a 1,500-bed operation, along with managing 84 employees and a $5.5-million budget.

         responded to operations, safety, and services challenges created from 2-year management void by filling position vacancies, stabilizing resident programs, addressing student behavioral issues, and correcting maintenance-based health / safety concerns.

 

 

         demonstrated solid organizational business skills toward managing building maintenance, capital improvements, purchasing, conferences / meetings, and outsourced services for a 1,425-bed, 650,000-square-foot housing operation across 2 campuses.

         drove business growth by recruiting, training, and supervising 4 solutions-focused direct reports and 23 union employees.

 

 

         contributed sharp analytical abilities toward analyzing real estate construction / renovation data necessary to prepare and submit diverse nyc applications to include examining city building permits and to provide sales force with a qualified leads pipeline.

         optimized records management efforts by maintaining a large-scale client database, along with establishing profitable relationships with key representatives of nyc building departments to guarantee continued advisory services success.

 

 

         expertly mobilized multi-state collections of individual / business auto loans and lease payments to include interfacing with 300+ customers daily within a fast-paced call center, as well as attaining numerous promotions for job performance excellence.

 

 

         directed all facilities maintenance, capital improvements, finance / administration, residential programs, and food service operations to include maintaining corporate, campus, and vendor relationships, as well as supervising 42 total staff.

 

 

         achieved advantageous operations for a 5-county service area by streamlining business practices and effectively managing all food / beverage purchasing, inventory control, data entry / analysis, route scheduling, and financial reporting efforts.

         launched new products and marketing strategies that maintained points-of-sale active in 150+ competitive locations.

 

 

         led start-up operations and business modeling for a new housing and residential dining operations, along with managing 34 total employees, a student center, catering / retail food services, campus vending, one-card systems, and parking administration.

 

 

         utilized broad scope of industry and professional services knowledge to manage all aspects of housing operations to include facilities, finance, administration, residence hall programs, summer conferences, campus shuttle buses, and contract dining.

         exhibited strong team building and staff development techniques toward supervising 6 direct reports and 24 additional employees.

 

education

 

m.s., higher education counseling & administration                                                          university of southern mississippi

b.a., secondary education                                                                                                            university of southern mississippi