yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

career objective

skilled professional eager to contribute broad-scope healthcare administration and informatics experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

• master s candidate offering a degree in healthcare administration and informatics, graduating in march 2010.
• gifted leader experienced in human resource administration and business operations.
• dynamic group motivator and performance coach with proven accomplishments in the areas of organizational and leadership assessment, workforce competency training, recruitment and retention, in-service training, and training manual development.
• trained in the development of an integrated case management system, effectively coordinating social services, utilization of review, infection control, and discharge management.
• strengths include policy setting, project management, budget control, vendor negotiations, human resources, process improvements, and client services.
• dynamic communication, organization, administration, and relationship management skills.

professional experience

 

back-up supervisor georgia dept of revenue                                                                 2008-present

• sharp business acumen and experienced in managing broad scope of operations, from coordinating all registration and licensing functions to maintaining skills flexibility matrix and developing a comprehensive training plan.
• effectively trained and directed 20-member staff and actively collaborated in operational functions such as evaluating performance, providing guidance/mentoring and ensuring compliance with georgia department of revenue regulations.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts

 

tax examiner ii georgia dept of revenue                                                                           2006-2008

• actively streamlined the complex sales tax contracting process from 2 weeks to under 5 days.
• collaborated in the development of new employee training manual, ensuring up-to-date training procedures.
• effectively processed numerous applications, including complex registration, alcohol and amusement.
• responsible for handling irate taxpayers and processing legislator requests, ensuring delivery of quality customer service vital to sustaining and growing clientele base.

 

tax examiner i georgia dept of revenue                                                                            2004-2006

  tasked with processing registration applications, maintaining files and registering taxpayers in 159 counties.

 

professional education

masters in healthcare administration/ informatics university of phoenix                                    2010

bachelor s of science in computer information systems alabama state university                    2002