yyyyyy x. yyyyyy         

0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

driven it professional seeking a challenging position in desktop support, where expertise in computer technology, network administration, and strong communication skills will prove instrumental to company success.

career profile

 

a results-oriented it professional with experience in hardware and software installation, configuration, and support. in-depth expertise in maintaining configured servers infrastructure. strong hands on knowledge of network administration, systems analysis, and computer diagnostics. proven ability to lead and motivate team members to ensure success; received employee of the quarter award from city national bank. track record for diagnosing complex problems and consistently delivering effective solutions. dynamic communication, customer service, and relationship management skills.

 

technical experience:

• technically proficient in windows 9x /nt /2k /xp /vista, all microsoft office suites 9x /2k,ms project, ms exchange, lotus cc mail, lotus notes, scopus, reflections, magic, tivoli, dameware, netscape navigator, ie, hp jet admin, as400, nasi, rumba, whatsup gold, netcool, sms, tcp/ip.
• skilled in software networking, protocol configuration, and troubleshooting in windows 95/98/2000/xp/nt server/workstation, exchange, dos and novell netware.
• familiar with laptop and desktop vendors, dell, ibm, compaq & hp.

troubleshooting experience:

• solve problems ranging from ethernet connectivity, pos connectivity, to internet transactions.
• responsible for maintenance of standard hardware, proprietary software, tcp/ip, pos printers, pos scanners, wireless scanners connecting using wap s.
• generate solutions for network connectivity issues related to tcp/ip, dhcp, ras and vpn. provide pc and application support to corporate colleagues in a windows nt, and xp environment.
• handle the assembly, upgrades, tech support for servers and desktops, including acer notebook and desktop computers, from motherboard to oem software.
• repair lan/wan and printers.
• monitor customers websites and severs 24/7; provide first and second level support for severs, corporate office, ceo, directors, and executives.

installation and configuration experience:

• set up over 170 servers for independent customers and companies; mobil and home systems for remote access.
• expertise in software and hardware maintenance, including lan/wan on novell netware (3x and 4x) and windows95/98 platforms, jdedwards gui interface on pc s 5250, emulation cards for communications to the as400.
• blackberry support using blackberry enterprise server. 
• responsible for servers with site server, sql 7.0, sql 2000, iis 4.0, iis 5.0, nt server 4.0, windows 2000, and intershop. 

professional experience

 

hrn services inc.                                                                                                                                                                           2006-2008

desktop / helpdesk

 

99 cents stores                                                                                                                                                                                      2006

helpdesk consultant

 

city national bank                                                                                                                                                                         2004-2006

desktop/helpdesk 2nd level support

 

itc                                                                                                                                                                                                      2003-2004

corporate desktop support consultant

 

pacific theatres corporation                                                                                                                                                    2002-2003

helpdesk & field support analyst

 

psinet inc. web hosting center                                                                                                                                                 1999-2002

desktop/server support & building

 

danone waters of north america                                                                                                                                             1997-1999

desktop support analyst

 

acer america corporation                                                                                                                                                          1995-1997

diagnostic assessment team lead