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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Cxxx-xxx-xxxx
Abc@xyz.com
Expert in Partnering IT with Enterprise Strategies, Operations and Goals
8+ years of IT Systems Administration experience. Excel in timely and cost-effective troubleshooting on all hardware and software issues within the network, protecting company data and providing technical support to all network clients. Technical expertise includes:
PROGRAMMING: HTML, CSS, JavaScript, XML, PHP server side language, Flash Action Script 2.0 and above
SOFTWARE: Adobe Illustrator, Soundbooth, Adobe After Effects, Premier Pro CS4/CS5, Notepad++, Dreamweaver CS4, Photoshop, Adobe Encoder, MS Excel
HARDWARE: Local area networks, handheld PDAs, scanner units, printers, laptops, desktops, RFID, AIDC and POS systems
Career Track
COLLEGE PLANNING SPECIALISTS, INC. 2009 C Present
Effectively oversee project management for CRM/CMS concept and wireframe design using MS Excel; coordinate with the programming team using PHP server-side programming
Successfully manage IT operations supervision by ensuring that all network clients are fully operational, including implementing all system upgrades as well as maintaining a secure and connected network
Develop cost-effective solutions while upgrading and troubleshooting hardware; build custom systems and perform minor printer maintenance
Perform data analysis and generate reports by importing and extracting information from CRM/CMS systems
Increase company visibility by developing and managing Social Media Marketing, including online campaigns using Google Adwords, Facebook Ads, YouTube and various other video sharing sites
Create and maintain websites with video presentations and training modules using Notepad++, Dreamweaver CS4, Photoshop and Adobe Encoder
Complete audio and video production and editing for the web using Adobe Soundbooth, Adobe After Effects and Premier Pro CS4/CS5; produce studio quality photography using high-end DSLR camera equipment and HD equipment
Create marketing materials using Adobe Illustrator for vector designs (logos) and Photoshop CS4 for all direct mailing campaigns and online ads
INGRAM MICRO C DC POS DIVISION 2006 C 2009
Technical Support Specialist II / Demo Program Manager / Technical Solutions Engineer
Controlled repair costs while troubleshooting computer software and hardware problems
Consistently met critical 24 hour turnaround time when responding to level 3 trouble calls from merchants regarding their POS systems in their stores thereby reducing loss of business downtime
Played an instrumental role in increasing company partnerships by developing and implementing marketing strategies for company events throughout the country
Oversaw website development and maintenance for demo program and marketing events
Supported sales team by developing and maintaining an intranet site which displayed current inventory and provided a full description of each product in the demo pool warehouse
Provided technical support for various hand held devices and wireless infrastructure; configured and programmed handheld PDAs and Scanner units from multiple manufacturers
Collaborated with SAs, AEs and BDMs to capitalize on new sales opportunities; assisted in finalizing pending sales orders by providing product support to the Sales and Marketing teams
Ensured quality by thoroughly evaluating vendors new products; submitted formal feedback and suggestions for improvement during meetings with company CEOs and engineering teams before product was released for production
Supported current RFID, AIDC and POS systems (with Microsoft Dynamics software and Intuit HP bundles)
COMPUTER FACTORY 2005 C 2006
Computer Technician and Network Specialist
Oversaw network design and troubleshooting, including removal, replacement or installation of network cabling, server and network set-up as well as onsite and remote technical assistance
Provided hardware and software support
Managed malicious software removal; cleaned spyware or viruses
Recovered data from hard drive failures at Level 1 and 2; Level 3 data recovery involved third party clean room data recovery
YOUR TREND 2003 C 2005
Computer Consultant
Built customized desktops and servers
Provided in-house and offsite desktop repairs
Oversaw responsibilities for home / business network setup and troubleshooting, malicious software removal, data recovery and sales
Academic Credentials
B.A. Science in Media Arts, PLATT COLLEGE, in-progress, graduate February 2012
A.A. Graphic Design, PLATT COLLEGE, in-progress, graduate December 2010
AA Network Engineering, KELSEY JENNEY, May 2002
Computer Information Sciences Certificate Program, COLEMAN COLLEGE, December 2000
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Cxxx-xxx-xxxx
Abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (INSERT ACTUAL TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I have over eight years of demonstrated experience in IT systems administrations. In my current position with College Planning Specialists, I troubleshoot and repair anything with hardware, including printers, laptops and cell phones. If an issue arises that is outside my parameters, I research warranty solutions or develop cost-effective replacement options. In my role, I have built solid and productive relationships with business partners, including toner suppliers, part distributors, maintenance contractors, database programmers and so forth. In addition to my technical expertise, I have a solid background in supporting sales and marketing strategies. I have created Social Media Marketing campaigns and developed materials for Google Adwords, Facebook Ads, YouTube and various other video sharing sites. I have also developed logos, direct mailings, online advertisements and websites.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
Sincerely,
Miguel Cruz
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