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yyyyyy x. yyyyyy

140 flora ave. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

proficient it professional eager to contribute technical expertise as well as strong management skills and leadership talents toward actively supporting an organization in maximizing performance.

 

profile

 

  • respected manager offering over 15 years of solid and progressive technology experience, including expertise within executive-level technical support, software rollouts, team leadership, and client service capacities.
  • excel in recruiting, leading and motivating top-performing, client-focused technical support teams.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • facilitate productive communication between personnel and management, effectively increasing productivity.

 

technical skills

windows xp and all prior microsoft os s, macintosh os, ms office, wise installer, exchange servers.

15+ years experience in all aspects of hardware setup, installation and troubleshooting.

8+ years experience in managed desktop implementation, product engineering and project management.

 

professional experience

technology manager wells fargo bank                                                                                        2000-2009

  • actively supervise 14-member staff in all technology-related operations supporting 2000+ users across ca & nv; consistently maintain 99-100% sla.
  • spearhead the rollout of winxp, 3 complete managed desktop roll-outs for 1500+ users, and software/hardware inventories using altiris.
  • coordinate the compilation of an 80 page deployment guide and application directory, distributed to all the pcs techs, effectively increased productivity by 200%.
  • drive the implementation of numerous programs to save company extensive funds; programs include in-house repairs, reduced-cost shipping, desktop deployments for remote regions, and at home tech services.

 

executive support lead wells fargo bank                                                                                  1999-2000

  • hand-selected to lead newly created pcs executive support team, providing individualized technical support for all vp s, svp, evp, cfo, and managing directors.

 

lead technical analyst wells fargo bank                                                                                    1998-1999

  • proficiently supervised all technical troubleshooting and problem resolution for clients in numerous environments, servicing a variety of hardware configurations for both desktops and laptops.
  • consistently provided support for major software rollouts, including the implementation of 1000 nt workstations and migration of 5000+ mail accounts from novell mail servers to ms exchange servers. 

 

lan network administrator charles schwab corporation                                                           1995-1998

  • served as manager, handling the administration, upkeep and deployment of charles schwab s internal test infrastructure.

 

professional education

 

continuing education courses dvc                                                                                                  present

1,080 hour drafting certification regional occupational center                                                          1989

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