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Career Objective
Results-driven Accounting and Customer Service Professional eager to contribute diversified solutions-oriented experiences toward boosting bottom-line performance of progressive company
yyyyyy x. yyyyyy
Profile of Qualifications
Ø Highly experienced Customer Service/Bookkeeping Professional offering proven proficiency in variety of settings, ranging from several telecommunications companies to large-scale accounting firms
Ø Feature dynamic communication skills, effectively collaborating across all areas of operations, corporate levels and clientele to maximize results and optimize customer relations
Ø Excel at fostering customer relations, quickly processing and researching all client needs and sufficiently resolving all requests/disputes; Thrive at driving increased repeat/referral business by creating customer trust and providing exceptional follow-up
Ø Expertise in planning, coordinating and managing administrative workflow and projects to efficiently meet critical deadlines and operational goals; Proven tax-preparation and payroll experience
Ø Consummate team player with passion for learning, interacting with people and volunteerism
yyyyyy x. yyyyyy
Professional Experience
Gildea & Ivanis LLP, New York, NY 2004-Present
Junior Accountant
Show keen ability in creating comprehensive financial statements and customized financial reports and processing bank reconciliations, cash disbursements and cash receipt trial balances
Outstanding organizational skills with ability to set priorities and exceed goals, including the organization and preparation of clients tax returns
Efficiently process closing entries, account adjustments and journal transactions for data entry as well as preparing W-2/1099, federal and state quarterly withholding tax forms for clients
Highly effective at managing daily financial transactions related to accounts receivable/accounts payable, bookkeeping, payroll and employee training
Cohesively assist senior management in annual budget preparation
Verizon Wireless/Adecco, Rego Park, NY 2003-2004
Customer Care Representative
Excelled at quickly resolving high volume customer inquiries, providing appropriate and accurate information on behalf of leading wireless service provider
Successfully retained customer satisfaction by proactively following up with respective client needs, ultimately driving new business by upgrading customer plans and effectively processing merchandise returns and exchanges
Applied appropriate assertiveness and diplomacy when dealing with upset customers, operating in the highest of professional standards
Exercised independent decisions and necessary discretion in satisfying customer complaints
King Teleservices, Long Island City, NY 2002-2003
Customer Care Representative
Efficiently handled claims processing for Siebel and Web Terms database, including appropriately assisted customers in preparing service requests
Displayed strong aptitude in implementing all company programs, systems, and procedures
Researched requests and queries, effectively connecting customers with the appropriate agency
Eatzi s Market & Bakery (Macy s), Long Island, NY 1998-2000
Assistant Bookkeeper/Sales Associate
Accurately and thoroughly audited and updated client information utilizing QuickBooks
Maintained strictest of compliance to company operating policies and procedures
Responsible for all overseeing all cash transactions including bank deposits and daily cash register reconciliation
yyyyyy x. yyyyyy
Education
University of Phoenix (Online)
Master of Business Administration, Accounting (Present)
Berkeley College, New York, NY
Bachelor of Science, Marketing; 2003
yyyyyy x. yyyyyy
Technical Proficiencies
Microsoft Windows XP and Microsoft Office (Word, Excel, PowerPoint, Access); QuickBooks and Quicken; After the fact Payroll; Pro Systems for Tax Prep; Type speed: 50 wpm
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging growth opportunity with a dynamic company and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I offer extensive Accounting and Customer Service experience and a history in exceeding company goals and expectations. I am now eager to apply this results-oriented background toward delivering immediate results for your company while building a progressive, long-term career of mutual benefit.
As an employee, you will find me to be someone who is skillful at proficiently processing and executing a vast array of accounting, banking and tax and payroll-related documents and duties, operating with the highest of standards. I also offer dynamic communication skills, effectively collaborating across all areas of operations and clientele, maximizing results and fostering high levels of customer satisfaction.
Additionally, I m the consummate team player with a passion for learning, interacting with people and volunteerism. I am confident I will be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Sincerely,
Jeannette Williams
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