Strategic Sales Professional with expertise specifically related to driving business, increasing bottom-line revenues, developing and fostering client relations, and efficiency best practices eager to contribute to the success of a progressive company.
B2C Sales and Marketing
Business Development Plans
Referral Base Expansion
Ø Strong background with specialized experience in product and service sales and relations, cost control, schedule coordination, tactical product branding and exposure initiatives, marketing methodologies, conflict management as well as effective communication techniques.
Ø In-depth relationship cultivation expertise with the ability to work independently on multiple projects simultaneously with specialized knowledge of outside sales methodologies, client development practices, presentation skills, as well as forming collaborative relationships both internally and externally.
Ø Utilize extensive knowledge of customer service protocols to develop specialized programs.
Ø Consistently focus on ensuring development of high-standard delivery methodologies.
Ø Comprehensive understanding of the business development arena due to hands-on application regarding information management, communications, and marketing practices.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Consistently focus on ensuring development of high-standard operational protocols.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.
Ø Embrace organization initiatives and mission statement.
Ø Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner.
Ø Work to standardize cross-departmental protocols between various departments in order to break down silo mentality and increase knowledge sharing.
at managing multiple projects and leading teams in cross-functional, concerted
n Bachelor of Science C Radio & Television, Western Carolina University
Ø 2008 Winners Circle Coaching Excellence Award (Time Warner)
Ø Exceeded expectations and achieved at least 110% of sales goals. Set rigorous sales expectations and regularly monitored performance to ensure peak sales. (Time Warner)
Ø Realized a 12% growth rate in just one year by reaching out and building new business across a multiple state territory. (H&R Block)
Ø Developed and delivered comprehensive sales trainings. (H&R Block)
Ø Increased customer satisfaction scores by 10% by addressing homeowner concerns. (Pulte)
Ø Consistently achieved between 38% to 55% increases in operational profits by developing and implementing superior sales and customer service standards. (Enterprise)
Ø Regularly ranked in the top 10% in sales of the organization's ancillary products.(Enterprise)
Ø Earned the Regional Fleet Growth Award for realizing a 17% increase for On Rent Growth. (Enterprise)
Direct Sales Supervisor, Time Warner Cable 2006-Present
n Primary responsibilities include comprehensive oversight of performance of 20 outside sales representatives to meet annual department goals.
n Develop sales representatives' daily and long-term sales objectives to ensure optimal time and resource management.
n Generated sales, campaign, market feedback, and territory management reports to monitor performance and devise strategies for improvement.
n Attract, recruit, and hire top outside sales representatives.
n Provide professional development training to maximize sales performance.
n Design and deliver sales trainings; keep representatives well informed of new and emerging products.
Assistant Franchise District Manager, H&R Block Tax Services 2005-2006
n Primary responsibility included directed franchisees and identified prospective new locations by analyzing and interpreting demographic, psychographic, and geographical data.
n Embraced and promoted company philosophy, enhanced the corporate image, and maximized visibility through public relations.
n Scouted and advised on site locations.
General Manager / Customer Relations, Pulte Homes, Inc. 2004-2005
n Primary responsibilities included training and professional development of core team of customer relations managers.
n Ensured compliance with all quality service standard policies and procedures related to each step in the building process, which ranged from initial interaction with customers to the final walk through inspections.
Branch Manager, Enterprise Rent-A-Car 1997-2004
n Primary responsibilities included leadership of top team in operations and business to business sales, marketing, and strategic planning, focusing on increasing corporate rentals as well as overall profitability.
n Set rigorous sales and operations expectations and regularly monitored performance to ensure excellence.
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