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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000



accomplished business professional eager to contribute dynamic marketing, sales, business development, strategic planning, relationship building, communications and customer relations skills in a challenging

account management assignment.

career profile

ø  over eight years of successful business background.

ø  career built in highly competitive economic sectors with strong record of promotion.

ø  accomplished leader, networker and manager; consistently achieve challenging revenue quotas.

ø  background in presentation delivery to diverse potential clientele; skilled in technology issues and resolution for customers.

ø  highly dedicated and persevering individual.

ø  adept in capturing new markets and accounts.

ø  expertise in all facets of effective marketing plan development and implementation.

ø  extensive background in client relations and account management.

ø  consistently meet/exceed challenging business objectives.

ø  proven accomplishments in building market share and recognition.

ø  well-organized multi-tasker with strong detail orientation.

ø  proficient in advanced business software applications including c++, pc/mac, ms office suite and web development.

ø  university-level management and economics studies.

professional experience

rnk communications, dedham, ma                                                                                           2006 - present

assistant account manager (2007-present)

       concurrent assignment with customer service & technical support representative (see below).

       promoted to develop and oversee critical client relationships.

       ensure effective and positive customer interaction.

       successfully resolve customer issues on a consistent basis.

       provide leadership for porting department in client phone number transference.


customer service & technical support representative (2006-present)

       recruited to perform product cross-selling and customer support.

       coordinate with marketing department to initiate improved sales strategies.

       facilitate extensive research to identify customer needs.

       assume responsibility for training of new hires.

       key player in achieving data center 24 hour uptime.


aquarium of the americas, new orleans, la                                                                                              2005

vendor manager/human resources

       hired for temporary summer assignment to assume wide-ranging responsibilities.

       launched innovative marketing strategies that expanded sales revenues.

       upgraded employee productivity through effective mentoring and management.

       initiated and coordinated staff scheduling and recruited/trained new personnel.

earlier background

while attending the university of massachusetts-amherst, concurrently served as home theater sales representative, best buy, dedham, ma.  in this assignment, developed outstanding marketing, staff coordination and customer service skill sets; top five sales representative four consecutive years.


university of massachusetts, amherst, ma, managerial economics studies

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