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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
career objective
results-driven manager with expertise in steering operations, customer service, team building and business development eager to contribute talents toward actively supporting a dynamic organization in optimizing operational and financial performance
profile
ø offer numerous years of progressive experience in diverse client-focused, service-oriented environments, consistently demonstrating the ability to adapt skills, knowledge and leadership skills to varied industries and responsibilities.
ø sharp business acumen and knowledge of operations including management reporting, budget administration, project administration, production analysis, ordering, inventory control, shipping and receiving, and regulatory compliance; ba, business administration in progress.
ø comprehensive background in human resources ranging from staffing, training, development, and performance evaluation to scheduling, supervision, payroll processing, and benefits administration. effectively identify, develop and execute targeted sales, marketing and promotional plans crucial to driving business growth.
ø excel in defining, creating and implementing practices, policies and procedures to boost productivity, efficiency and bottom-line profitability.
ø consistently build on and enhance skills and knowledge through active participation in ongoing professional development workshops, seminars, etc.
professional experience
student, ba, business administration in progress 2007-present
graduating in june 2009; already possess aa in business and communications
team sales manager, neiman marcus direct-las colinas, tx 2006-2007
contributed strong leadership qualities toward successfully managing top-performing team of 80 customer service sales associates for high-volume call center; applied extensive human resources background toward effectively recruiting, hiring, training, evaluating, and coaching staff.
strategically coordinated workflow and led team to consistently achieve and surpass performance goals in average handling and hold time, call quality and revenue.
diligently monitored inbound call volume, chats and emails to ensure achievement of daily forecasts and quality standards.
proactively developed extensive product knowledge and applied toward delivering superior service for neiman marcus, horchow and bergdorf goodman customers.
escrow specialist, the mechanics bank-oakland , ca 2003-2005
successfully opened and maintained both new and existing escrow accounts, collaborating with real estate brokers, regulatory agencies and related agents to grow escrow business.
proficiently processed deposits, disbursements and accounting/management reports.
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professional experience continued .
director of membership services, ymca-oakland , ca 2001-2002
directed a team of 39 employees in servicing and managing 7k+ membership department accounts and personally managed annual budget as well as payroll.
recruited, trained and developed personnel and led weekly team meetings focused on planning sales goals, marketing initiatives and promotional events.
demonstrated exceptional project management skills in planning, coordinating and producing special events, fundraisers, partnership in youth campaigns, and annual thanksgiving day parade.
strategically aligned with non-profit organizations and community resources to support handicapped and special needs children and adults in securing gainful employment.
represented organization at city of oakland chamber of commerce meetings.
team manager; providian financial-pleasanton, ca 1999-2000
demonstrated dynamic leadership skills in building and leading team of 25 call center customer service representatives to achieve key production/performance metrics.
proficiently administered payroll, employee benefits and workers compensation.
mentored individual employees in defining/achieving career goals.
team lead; tci telecommunications-eagle, id 1995-1998
directed 20 customer service representatives, with accountability for monitoring inbound customer service calls for quality assurance, conducting weekly one-on-one coaching sessions, providing performance feedback, and facilitating individual professional development.
education
b.a., business administration c chapman university; in progress, graduating june 2009
a.a., business and communications - american river jr. college; 1992
~professional development~
coaching, monitoring and team building skills how to be a successful manager
empowering employees time management
seven habits of highly effective people team building
customer service excellence diversity awareness
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