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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
proficient professional eager to contribute customer service expertise as well as strong communication skills and interpersonal relation building talents toward actively supporting an organization in maximizing performance.
profile
- demonstrate a sense of urgency in busy call center environments in both retail and telecommunication industries.
- consistently ensured delivery of quality customer service vital to sustaining and growing accounts
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- possess exceptional ability to build productive relationships, resolve complex issues and win customer loyalty.
- demonstrate outstanding problem solving and active listening skills c able to diffuse difficult customer situations with tact and ease.
- demonstrate strong abilities in handling multiple tasks simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
- proven mental capacity to read documents, follows instructions, implement emergency and company policy, procedures and regulations.
- skillful at performing independently or within a team to exceed all operational goals and objectives.
- recognized and personable professional with a proven track record of satisfied customers and excellent work.
- dynamic communication, organization and interpersonal relation skills.
professional experience
lyns pool and spa 1994-2009
self-employed
cellular one date-date
customer service representative
at&t date-date
customer service representative
professional education
coursework in business dakota
county technical college
customer care seminars
at&t/cellular one
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