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career objective
detail-oriented billing, payroll, and customer service specialist exploring opportunity to contribute expertise toward actively supporting operations of a progressive organization seeking a driven and productive team member
profile
ø offer strong data management and verification experience, with expertise in managing accounts payable/receivable and transactional records
ø provide outstanding client support and assistance, efficiently research and resolve potential issues, and accurately maintain customer information
ø compile and analyze complex data to produce detailed reports instrumental to assessing performance, identifying and tracking errors, and developing improvement strategies
ø dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards
ø proactive team player equally effective in independent and collaborative environments
~ technical proficiencies ~
ms office ~ lotus ~ adp payroll systems ~ solomon accounting systems ~ sbt 2.0 accounting systems
professional experience
export auditing representative, cma cgm (america) inc., norfolk, va 5/06 c present
- accurately conduct audit procedures to pinpoint and rectify the root causes of all discrepancies in booking and billing records for this worldwide leading container shipping group
- update and follow up with affected parties regarding incorrect invoiced charges; issue and transmit freight corrections to global destination agents
- maintain detailed records of results to track trends, analyze errors, and develop procedural improvements and solutions
representative, itt technical institute, norfolk, va 8/01 c 12/05
- independently coordinated and executed all aspects of student recruiting operations including scheduling and conducting a very heavy volume of interviews and campus tours to consistently achieve high enrollment goals
- organized and led participation in offsite job fairs, recruiting promotions, and special events to generate increased interest and market share; served as active member of campus retention program and military committee
- guided prospective students through the application process, provided knowledgeable assistance regarding enrollment issues, and maintained open lines of communications up to and following graduation
- performed administrative functions including managing confidential and non-confidential student data, application of new technology to presentations, information dissemination, and preparing itt communications and correspondence
admissions representative / recruiter, lincoln technical institute, union, nj 4/00 c 6/01
- successfully steered recruiting, interviewing, and selection of students through application of strong organizational, presentation, and listening skills
- screened applicants to evaluate knowledge, determination, and thought processes; entrusted to make enrollment determinations
- worked closely with students on course and program selection, class scheduling, school adjustment, truancy, study habits, and career planning; provided counseling regarding personal issues
payroll / accounts payable representative, sera-tec biologicals, inc., new brunswick, nj 7/99 c 4/00
- proficiently processed, distributed, and tracked payroll for more than 1,500 employees in 78 nationwide locations; responsible for accuracy of all statements of earnings and deductions, as well as accounts payable
- assisted personnel with new hire procedures, benefits questions, time adjustments, issue research and resolution, and cobra addition/removal
customer service representative / accounts payable, first choice personnel, springfield, nj 1/99 c 7/99
customer service / payroll specialist, paychex, inc., piscataway, nj 5/98 c 7/98
manager / assistant manager, suwannee swifty stores, tallahassee, fl 8/96 c 4/97
substitute teacher, franklin county school systems, apalachicola, fl 11/95 c 6/96
~ military background ~
torpedoman s mate second class technician, united states navy 8/86 c 9/95
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