performance-driven business manager eager to offer 12+ years of cross-functional experience toward maximizing an employer s bottom-line while achieving organizational excellence in service, teamwork, and stewardship.

 

 

         integral leader who excels at planning business initiatives and nurturing valuable partnerships, along with recruiting and developing top-performing teams to accomplish wide-ranging organizational tasks and achieve stakeholder objectives.

         out-of-the-box thinker who delivers highly effective short- and long-term plans and conceptualizes workable solutions.

         excellent communicator who builds strong relationships with c-level executives, business professionals, and staff.

         ambitious self-starter who responds to changing circumstances, evaluates problems, and affects positive change.

 

 

operations management    team building / training    strategic analysis / planning

process improvement    regulatory compliance    budget / expense control

procedure development    labor / workflow planning    client / contractor relations

 

business manager

 

         deliver targeted operational initiatives necessary to attain key objectives, including forecasting growth opportunities, income, and expenses; developing comprehensive business plans; and overseeing all cash flow and production schedules.

         create and implement best practices methods and process improvements to ensure high quality and quantity of work.

         direct top-performing employees in meeting and / or exceeding individual and group responsibilities as skilled therapists and administrative staff, including managing various business functions completed by other companywide employees.

         supervise and support a billing specialist and accounting teams in performing accounting and payroll as necessary.

 

assistant property manager

 

         strategically steered operations of a 1,000-unit dual-tower property, including overseeing site / grounds maintenance, equipment, and contractor management in accordance with company standards and agreements.

         identified property maintenance requirements, solicited and reviewed bids, and negotiated cost-effective contracts.

         drove business growth by training, managing, and mentoring results-oriented staff in adhering to strict protocols.

         promptly and courteously responded to tenant concerns regarding compliance with rules and regulations.

 

adult day care director

 

         coordinated, implemented, and supervised william lehman adult day care programs and services for the city of hialeah s hialeah housing authority, including recruiting, training, and managing a solutions-focused 35-member team.

         supported the reduction of 5% in labor costs via efficient planning, prioritizing, and management of team workflow.

         demonstrated sharp analytical abilities toward managing finances, medicaid, hmo, private billing, and collections.

         developed an administrative plan and procedures to assure clearly defined lines of staff responsibility, equitable workloads, and adequate supervision, along with resourcefully identifying needs of elderly and impaired participants.

 

 

 

property manager

 

         maximized bottom-line results by leading the company in sales of leased equipment and supplies, including maintaining solid relationships with property owners and managing all lease records to ensure seamless operations.

         performed monthly updates for rent roll (280 units); accounts payable / receivable; general ledgers; online banking; bank reconciliations; weekly payroll calculations; unemployment documentation; and federal, city, and state taxes.

         interviewed program applicants, determined accurate rent affordability indexes for each unit to guarantee new tenants met income guidelines, processed applications, ran and reviewed credit reports, and selected tenants.

         conducted bi-annual inspections of units, issued statements of deficiencies, and served legal notices as required.

 

 

bachelor of arts in business administration                                                 florida international university

 

professional licenses / certifications

notary public (state of florida) • cpr certified • first aid certified • servsafe certified • alzheimer care certified

 

professional training / development

raiser s edge essentials i / ii (blackbaud university)

difficult clients • case studies • legal issues and the elderly • working with abused clients (barry university)

eeoc compliance • labor laws • affirmative action hiring procedures • union regulations (training programs)

 

microsoft office suite • microsoft frontpage • corel wordperfect • lotus notes

jp edwards • intuit quickbooks • raiser s edge • icd-9 coding • cpt-4 coding