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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
dynamic communicator • administrative professional • clerical manager
productive, quality-oriented administrative professional eager to contribute exceptional business support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.
profile
offer six years of solid and progressive administrative experience, including expertise in sales/marketing support, office administration and customer service.
in depth expertise in editing, filing, data processing, and administrative support operations.
demonstrate capacity to provide comprehensive support for all staff including report maintenance, database management and financial support.
adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
key achievements
customer service
effectively manage daily records processing to ensure accuracy and efficiency on behalf of company and clients.
consistently ensure delivery of quality customer service vital to sustaining and growing accounts.
responsible for providing daily and weekly status updates to team lead and vice president on behalf of clients.
business support
actively serve in fraud dept for capital one bank and citi bank, ensuring customer-only usage to prevent fraud.
sharp business acumen and experience in managing broad scope of operations, from logging system errors/down-time, reconciling bank deposits and handling departmental concerns to testing newly released programs, processing checks/applications and entering 1,000 payments into database daily.
consistently maximize productivity within payment processing, mail room and file room operations.
administrative support
strategically schedule high-volume appointments to maximize use of time and resources while meeting client needs.
manage a broad range of financial operations, including accounts receivable, invoicing, collections, and financing approvals.
responsible for utilizing assessment and prioritization skills in determining follow up techniques for all incoming leads.
professional experience
quality control analyst access general agency 2004-present
payment processing manager access general agency 2004-present
data entry clerk access general agency 2003-2004
auto/property underwriter access general agency 2002-2003
data entry clerk fraud department; national action financial services 1998-2002
professional awards
you make a difference certificate access general agency 2004
outstanding leadership award access general agency 2003
outstanding performance award access general agency 2003
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