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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
dynamic communicator • administrative professional • client support specialist
productive, quality-oriented administrative professional eager to contribute exceptional business support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.
profile
- offer solid and progressive administrative support experience, including expertise in office administration, clerical operations and guest service management capacities.
- demonstrate capacity to provide comprehensive support for all staff including document drafting, database management and all clerical functions.
- adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- demonstrate strong abilities in handling multiple tasks simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- proven ability to maintain the highest levels of confidentiality and upholding professional standard of ethics.
key achievements
customer service
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
- successfully handled individual and group events, from initial reservations and reception greeting to catering and specialized attention to ensure customer satisfaction.
- proven track record of dynamic communication, presentation, administration, and relationship management skills.
administrative support
- strategically handled high-volume multi-line telephone system, while ensuring client questions are answered and issues are resolved.
- managed a broad range of clerical operations, including database management, data entry, contract development, emailing confirmations, accounts receivable, and coping/faxing functions.
- responsible for utilizing assessment and prioritization skills in determining task order and completion.
professional experience
cna home instead health care 2003-present
cna harmony care, inc. 2006-present
manager holiday inn & lord paget inn 1993-2006
professional education
cpr certificate national heart association
word perfect certificate thomas nelson college
cna certification horizons technical school
typing 1 & 2 courses graduate thomas nelson college
diploma graduate health occupation course
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