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yyyyyy x. yyyyyy

~ gifted communicator • expert in workflow prioritization • team focused can do attitude ~

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com

 

solutions-focused, results-driven professional eager to contribute proven administrative / business support, data entry, customer service, and organizational talents toward optimizing a progressive company s operations.

 

profile

 

ø  demonstrate sharp decision-making skills, exceptional problem-solving abilities, outstanding interpersonal relationship-building talents, and excellent written / verbal communication proficiencies.

ø  adept at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing and coordinating team-driven workflow to maximize productivity, efficiency, and quality.

ø  actively communicate a company s vision, value, and goals in order to profitably ensure both a consistently successful operational performance and a continually satisfied and loyal customer base.

ø  proficient in ms office (word, excel), as / 400 data entry, and internet explorer; willing to learn / master additional programs as necessary.

 

professional synopsis

 

call control analyst

bpa international, cedarhurst, ny                                                                                          2006 c present

 

ø  apply dynamic business support talents by proficiently evaluating up to 600 monthly pre-recorded and live internal sales, retention, billing, repair, and customer service calls for quality assurance purposes.

ø  ensure calls comply with optimal customer service standards at all times in adherence to comprehensive corporate initiatives, along with utilizing calls for training / development purposes instrumental in implementing and maintaining high-quality business principles and provide consistency within operations.

 

receptionist

winholt equipment group, garden city, ny                                                                                    2003 c 2006

 

ø  successfully managed a 60-extension high-volume switchboard, including utilizing superior interpersonal relations talents to promptly handle customer requests and effectively resolve business challenges.

ø  drove operational efficiency by organizing and / or distributing confidential business correspondence, along with facilitating cost-effective package shipments via ups and usps.

ø  demonstrated effective data processing methods by accurately entering and allocating customer check payments within as / 400 via a windows-based terminal.

ø  recognized as employee of the month for proactively reviewing shipping procedures instrumental in saving the company over $18,000 annually.

 

accounts receivable clerk / receptionist

nco fka revgro, garden city, ny                                                                                          2002 c 2003 / 2006

 

ø  strategically steered communications efforts by promptly and courteously answering a fast-paced, six-line 100-extension switchboard to maintain seamless business processes.

ø  maximized operational support efforts by arranging medical claims activities within large-scale data entry projects, including proficiently receiving and accurately entering medical payments.

 

file clerk / senior records control clerk

avis corporate headquarters, garden city, ny                                                                             1989 c 2001

 

ø  contributed solid organizational abilities toward receiving, distributing, and allocating rental agreements on microfiche for worldwide distribution, including proactively liaising with law enforcement during necessary external investigations.

ø  spearheaded the transfer of microfiche to innovative company-specific computer systems via a state-of-the-art kodak image link scanner.

ø  created superior training / development programs for incoming records department-based employees to ensure maximum productivity and individualized work-related confidence.

ø  honored corporate-wide for excellence in job performance within 10 loyal years of service.

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