yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

productive team player eager to contribute dynamic managerial, operations, administration, leadership and communications skills in a customer service role, actively supporting a progressive company in maximizing operational performance.

career profile

ø  solid experience in all phases of customer service operations.

ø  exceptionally stable career built with global electronics leader.

ø  record of promotion to assignments of increasing authority and responsibility.

ø  expertise in all facets of effective customer service.

ø  demonstrated competence in client issue resolution.

ø  solid team builder and leader.

ø  adept in communications and presentations.

ø  capacity in training and personnel development.

ø  knowledgeable in administrative procedures, policy implementation and daily operations.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  proven ability to develop and maintain strong business relationships while managing multiple accounts.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding administrative support on a consistent basis.

ø  proficient in advanced business software applications.

ø  extensive corporate-sponsored training and development.

 

professional experience

sony electronics, inc., itasca, il                                                                                                1989 - present

customer support manager (2002-present)

       promoted to oversee daily operations of customer service unit.

       direct staff of up to ten customer service professionals.

       control relations with over 1000 accounts.

       deliver exceptional support for $3bb in sales revenue.

       consistently meet/exceed customer expectations.

       led team to center of the year award in 2004 and 2008.

       recruit and orient new hires.

       facilitate all facets of employee training.

       supervise a/r and a/p.

       maintain 97.9% currency on monthly invoice aging.

       slashed chargebacks to .5%, an exceptionally low figure.

       solid knowledge of sei supply chain, edi and logistics procedures.

 

inside sales representative (2000-2001)

       advanced to provide support for portfolio of 170 consumer electronics accounts.

       performed intensive prospecting.

       originated sales reports and budgets.

       top 10 sales producer.

       designated to represent organization at sales convention and open houses.

       played key role in successful transition from stn to sap.

       recipient of service award for excellent customer service, 2001.

 

customer service supervisor (1999-2000)

       tasked with broad duties in delivery of effective customer service strategies.

       directed staff of nine professionals.

       coordinated with operations manager to achieve objectives.

       recruited and developed effective team.

       initiated in-depth annual employee performance reviews.

 

 

 

yyyyyy x. yyyyyy

page two

 

 

customer service specialist (1996-1999)

       assigned to process and monitor high volume of incoming orders.

       expedited orders in a timely and accurate manner.

       performed collection activities as needed.

       utilized telephone and customer visits to achieve organizational objectives.

 

account service representative (1990-1996)

       performed processing of sales contracts.

       facilitate account management activities.

       coordinated with sony finance and outside leasing vendors.

       tracked product availability and order status.

 

earlier background

prior to 1990, served sony as order processor, consumer division.  other career assignment was as teller, harris bank, roselle, il.  in these assignments, built outstanding customer service, organizational, communications, order processing and problem-solving skill sets.

 

 

education

elgin community college

biology/medical terminology studies

 

professional training and development

2001     fab forecast and budgeting overview

2001     sterling edi training

2001     knowledge based management/the basics of six sigma

2002     who moved my cheese?

2002     stress management

2002     situational leadership

2003     situational leadership

2003     hr workways salary planning for managers

2003     business objects 5.1 basic reporting

2004     anti-money laundering training

 

yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a customer service assignment and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive customer service background with a global leader in consumer electronics.  to complement this background, i possess demonstrated expertise in relationship building, issue/problem resolution, staff supervision, training and development, administration and communications, as well as strong problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

 

 

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