Performance-driven IT Director specializing in technology management, senior-level support and systems analysis eager to contribute talents toward providing technology-driven business solutions vital to maximizing bottom-line operations.

 

 

Dedicated, perceptive and visionary, offering outstanding background in information systems,  top-level technical support, team leadership, and process improvements. Substantial capabilities in scrutinizing, diagnosing and promptly rectifying complex technical errors and issues. Exceptional experience in IT operations management, LAN/WAN design, configuration and administration, vendor relations and negotiations, and developing and executing strategic efforts to optimize, streamline, and improve technology performance. Proven success in writing, designing and producing technical/instructional documentation and marketing materials. Results-focused leader who effectively trains, coaches, develops, motivates and leads top-performing personnel.   

 

Selected Achievements:

 

         Introduced custom-built, retail turnkey systems accounting for 35% of Crichlow s annual sales volume in 2008.

         Recruited, hired and trained Crichlow s first internal sales force, boosting revenues from $750K annually to over $2.3M in 2008.

         Authored and designed initial and subsequent installation and Quick Start manuals for General Store to significantly reduce support calls by 30%.

         Independently wrote, directed and produced company s first and subsequent training videos which captured $80K in revenue within first 4 months of release.

         Enhanced sales and decreased support load by 30% by writing, designing and integrating Help Files to innovative DVD solution.

         Using SharePoint Technology, standardized sales documentation, expedited order processing time from 4 days to 1 day, and slashed after-hours support response from 4 hours to less than 30 minutes. 

         Reduced sales support turnaround time from 2 weeks to 1 day by introducing external FTP solution providing multi-store connectivity, direct customer uploads, and direct access by Development team.

         Championed Firewall/VPN solution to enable secure external access to network via any web browser providing company management full, unrestricted access to data.

 

 

Crichlow Data Sciences (The General Store), 1998 to Present

IT Director / Senior Technical Advisor

• Assisted company in converting its primary product, The General Store, from a DOS-based application to a Windows-based application.
• Critically analyze current and emerging IT and marketing trends to determine and implement cost-effective and competitive solutions.

 

Continued ►

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

• Expertly provide Level III support internally and to customer base for software, hardware, and network connectivity.
• Cultivated and maintained strong relationships with vendors and partners such as Microsoft, AMD, and HP to successfully obtain cost-effective product for resale and internal use. 
• Designed, installed and configured company intranet with Sales and Support sites to drastically streamline order flow and support functions.
• Resourcefully installed and configured Microsoft Exchange email application.
• Installed, configured and administered internal video security to proactively safeguard company assets.

 

AV Services Company, 1994 to 1998    

IT Director

• Spearheaded installation and configuration of audio-visual and data equipment for Orange County Emergency Operations Center.
• Installed and configured Orlando Police Department video surveillance system
• Contributed to driving revenue growth by establishing and expanding computer rental sales channels.

 

Prior Background includes roles as Store Manager and Assistant District Manager for Tandy Corporation/Radio Shack.                                            Key Highlights:

         In recognition of stellar performance as a holiday temp employee, rapidly progressed with company to Store Manager position, with accountability for successfully driving operations of 3 individual profit centers.

         Further advanced to role as Assistant District Manager with responsibility for 5 stores, and earned recognition among Top 100 Store Managers in the US spanning 5,000 retail locations.

 

 

BA Degree in Management, Warner Southern College, Lake Wales, Florida

 

Certifications:

         A+ Hardware Technician

         MCP, Windows XP

         MCP, Windows Server 2003

 

 

Exchange Server 2003

Adobe Captivate

Adobe Robohelp

Windows Server 2000/2003/2008

Shoretel IP Telephone System

Sonicwall