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yyyyyy x. yyyyyy                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000





highly efficient manager eager to contribute business development, operations, consultation and customer service background toward supporting operations of a dynamic organization.


career profile

ø  over nine years of experience in operations management, training, staff coordination, prospecting, business development and account oversight.

ø  studying toward bs degree in organizational leadership, accelerated program, 3.8 gpa.

ø  highly flexible and able to learn new environments rapidly.

ø  strong leadership abilities in directing operations in challenging and stressful environments.


professional experience

new crown cemetery                                                                                                            2010 - 2011

family services counselor

       point of contact for grieving family members.

       performed sales, telemarketing, prospecting and quotes for cemetery plots.

       conducted sales data entry and customer service presentations.


cardinal container corporation                                                                                              2008 - 2009

sales consultant

       established and nurtured business and sales territories of over $100,000 per annum for this corrugated cardboard manufacturing company.

       performed prospecting in indianapolis and surrounding central indiana area, visited manufacturing customers and negotiated sales.

       presented customers with service quotations and followed up/communicated with clients.


jobsite supply company                                                                                                     2006 - 2007

customer service manager

       tracked customer rental returns in concrete and forming industries.

       communicated with sales staff, yard employees and customers.

       ensured timely and safe return of company property and rentals.


comfort systems usa                                                                                                         2002 - 2006

account manager

       promoted to direct hvac installation and servicing for more than 800 nationwide customers.

       tracked service proficiency, communicated with clients and presented price quotes.

       responsible for job profit margins.


ems service work administrator

       located subcontractors in us, puerto rico and guam to solve customers ems control problems.

       negotiated service rates and coordinated with accounting office to ensure accurate job billings, subcontractor payment and profit margins.


yyyyyy x. yyyyyy

page two


ems customer service representative

       advanced to communicate with clients in high-volume call center environment regarding hvac and lighting controls, as well as provided technical support and problem diagnosis.

       dispatched repair personnel to various customers on location.


warehouse supervisor

       responsible for shipping & receiving, package routing, inventory control and tracking operations in this high-volume dock environment.

       trained forklift drivers in safe vehicle operation.



university of indianapolis, indianapolis, in

currently pursuing bachelor of science degree in organizational leadership


crossroads bible college, indianapolis, in

ministry studies, 2003


ministry experience

have served as pastor for two churches bi-vocationally; administrator for sports outreach ministry for men and youth; featured soloist at church music-related events and lead actor in several dramatic presentations.

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