office administration ~ executive/administrative assistance ~ reception/clerical

ø  offering comprehensive background in broad-scope areas of office administration, business support, customer service, reception, and client/public relations

ø  proficient in everything from multi-line phone management, correspondence and reports/document production and file/record systems maintenance to inventory control, supplies ordering and special assignments fulfillment

ø  dynamic prioritization, strategic planning and organization skills crucial to steering workflow and projects to meet performance goals and stringent deadlines in fast-based environments

ø  excel in interfacing with customers to troubleshoot/resolve problems and facilitate world-class service

ø  consistently maintain a positive, professional image as key representative of the employer

ø  computer-savvy: skilled in windows pcs and macintosh systems and software/applications ranging from outlook, email and internet to ms word, ms excel and oracle; highly skilled in word processing, data entry and spreadsheets

american girl fka pleasant company-middleton, wi                                                         1990-2008                

assistant technical developer                                          

  ensured consistently high levels of customer service in screening and directing high-volume incoming calls, professionally responding to inquiries, addressing concerns, troubleshooting issues, and facilitating positive client relations

  actively supported senior-level decisionmaking and business planning processes by developing, maintaining and providing detailed spreadsheets on company sales and profit performance

  took the initiative to continually earn training certificates to maximize contributions to company as a valued team member

  demonstrating a collaborative work ethic, routinely took on responsibility of supporting multiple staff to control labor costs

  efficiently managed files, records and incoming/outgoing mail

  proficiently used strong ms office suite and related computer and office equipment skills to optimize operational efficiency and productivity

basic business writing for the administrative professional; negotiating with style; working in teams;

perceptive communications; supporting others; step- by-step problem solving

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a (insert actual title of target job)  capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of vast experience in all areas of general office/administrative operations.  in addition to dynamic reception, clerical and customer service skills, i am highly effective in coordinating workflow and projects for optimal productivity and efficiency while maintaining high quality standards.  i take pride in presenting a professional, positive image in representing my employer, possess dynamic communication and client relationship management skills and am proficient in pc/mac operations and software/applications, word processing, data entry and spreadsheet production.  to complement this background, i continually strive to enhance my skills and knowledge through ongoing professional development training/certification programs in areas ranging from business writing and communications to negotiation and problem solving, among others.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

patti berger