Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone:  (xxx-xxx-xxxx

abc@xyz.com

 

~ Top-performing and highly accomplished Sales Management Executive eager to contribute polished strategic business development, personnel leadership, and competitive marketing talents toward supporting the employer in optimizing revenue performance. ~

 

Areas of Expertise

 

  Business Analysis & Development

  Profit and Loss Management 

  Sales and Marketing Management

  Strategic Planning & Analysis

  Customer / Client Service

  C-Level Sales Presentations

  Personnel Training & Management

  Coaching and Team Building

 

Professional Experience

 

Cultural Care Au Pair, Boston, MA,  2007
Vice President of Customer Service

         Handpicked by company president based on proven past performance to completely revamp customer service operations for support network.   

         Directed 3 national managers, 14 directors and 586 contract field support personnel.

         Realigned organizational structure to successfully decrease customer hold times and abandon rates.  

         Elevated customer satisfaction ratings from 15% to 92% through proficiency in survey administration.

         Headed customer account retention initiatives, quickly increasing repeat sales by 15%.  

 

BuyerZone, Waltham, MA, 2007

Inside Sales Manager C Regional Sales Division

         Fortified sales performance through national sales strategy planning, key account development, competitive positioning, and streamlining product/service delivery.

         Grew revenues by 28% by landing major corporate accounts with market leaders in telecommunications, construction, financial services and security industries.

         Critically analyzed and restructured company to increase existing account revenues by 76%.

 

CurtCo Robb Media, Acton, MA, 2005 to 2007
National Advertising Sales Director

         Charged with planning, orchestrating, and managing sales, marketing, and customer management/retention for both regional and international sales organizations.

         Directed, supervised and motivated team of product specialists, financial staff, design professionals, and administrative support personnel. 

         Managed top-performing team of 26 commission-based sales professionals vital to supporting high-volume revenue growth.

         Steered efforts to exceed sales targets for 3 publications and set a record for capturing $1M from one issue.

         Boosted annual unit sales by 13% by rolling out new publication.   

 

Continued

 

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

 

 

Professional Experience continued

 

 

Ameritas Life Insurance Corp, Lincoln, NE, 2003 to 2004
National Manager, Field Customer Relations / Training Consultant

         Facilitated high-profile sales, business development and account management functions for $600M group benefits insurance company.  

         Strategically penetrated new markets and elevated company awareness to surpass sales goal by $138.

         Managed and motivated 12 sales professionals, and  strengthened client relationships to enhance retention by 225% over previous year.

 

AchieveGlobal, Plano, TX, Waltham, MA, 2001 to 2003

Regional Training and Sales Manager (Central & Northeast Region)

         Recruited and directed 52 contract Training Performance Consultants and 9 Senior Sales Representatives throughout 22 states.

         Achieved or surpassed sales targets of $10.5M annually.

         Earned President s Club and Path of Excellence awards.

         Signed deals with clients such as Kohler, Sealed Air, Pfizer, Merck, U.S. Navy, U.S. Army and other Fortune 500 companies.

         Led special team in landing largest contract in company s history.

 

U.S. Navy Recruiting, 1992 to 2001

Lead Instruction Designer, Navy Recruiting School         (1997 to 2001)

         Selected by peers, seniors and staff as Lead Instruction Designer and tasked with creating and delivering 425 hours of curriculum to 1,200+ students per year.

         Implemented vendor sales programs and strategy inclusive of training 5,000 field staff and facilitators.

         Earned designation of Master Training Specialist for all leadership, sales and customer service programs to save Navy $400,000 per year.

         Earlier roles included  Zone Supervisor, Recruiting Manager, and Recruiter.

 

 

Education & Professional Development

 

BA Degree, Business Administration,

Suffield University, Suffield, CT (GPA 3.8)

 

Steven Covey Leadership Training

 

AAS Degree, Business Management & Administration,

Excelsior College, New York (GPA 3.85)

 

 

Computer Skills

 

Microsoft Office (PowerPoint, Access, Publisher, Word, Outlook, Excel), Lotus Notes, SalesForce.com, ACT