Strategic Management Executive with expertise specifically related to driving business, increasing bottom-line revenues, developing and fostering client relations, and efficiency best practices eager to contribute to the success of a progressive company.
Client Retention / Loyalty
B2B & B2C Sales
• Relationship Management
Program Design and Execution
Extensive Sales Campaigns
Referral Base Expansion
Ø Strong analytical background with specialized experience in C-level executive relations, tactical product branding and exposure initiatives, sales and marketing methodologies and conflict management and effective communication techniques.
Ø Understanding of marketing practices with the ability to work independently on multiple projects simultaneously with knowledge of outside sales, client development practices, presentation skills, as well as forming collaborative relationships both internally and externally.
Ø Understanding of the business development arena due to training regarding information management, communications, and marketing practices.
Ø Define and implement policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Technology savvy and proficient in multiple software and hardware systems.
Ø Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Ø Capable of performing market research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.
Ø Embrace organization initiatives and mission statement.
Ø Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner.
Ø Work with and collaborate between multiple departments.
at managing multiple projects and leading teams in cross-functional, concerted
Ø Expanded the company from servicing two buildings to servicing ten within the first year by conducting business to business networking and through a referral program that incentivized clients to participate in growth of business.
Ø Increased revenue by more than 400% in first two years by offering multiple services to already existing clients and by entering new markets such as new-construction cleanup and carpet cleaning.
Ø Decreased company costs by attending general business and industry specific seminars about program design and implementation strategies, operational strategies and chemical utilization. Also cut costs through the development of vendor relationships.
Ø Improved customer satisfaction levels by providing 24-hour on-call customer service management program.
Prepared numerous individual and small
business tax returns with very high accuracy; earned significant bonus for
preparing returns as well as a high client retention rate.
Owner / Operator, Mainsource Cleaning Services 2007-Present
Primary responsibilities included development and implementation of internal policies and procedures to increase product exposure to key client segments as well as oversight of day to day operations.
Generated new business opportunities in outside sales role.
Made sales presentation to broad consumer base and implemented strategic alliances for growth in sales, production and branding awareness.
Researched and developed industry profiles and established a strong client portfolio.
Continually reviewed techniques with colleagues to develop higher sales that addressed client needs.
Account Representative, Outsourcing Solutions, Inc. 2005-2006
Primary responsibilities included strategic planning and development of key account acquisitions.
Mentored new and current representatives on various metrics including service, benchmarks, and financing.
Advised clients on various repayment methods as well as worked closely to cultivate and maintain relationships.
Advocated concepts of financing, customer service, cultural awareness and team collaboration.
Tax Preparer, Jackson Hewitt Tax Service 2002-2005
Primary responsibilities include direct management and oversight of client assessments related to tax needs as well as numerous customer service demands.
Interviewed and assessed preexisting and new clients personal and business taxes to determine tax filing, preparation and planning needs.
Determined proper product usage relative to financial status.
Prepared, reviewed and amended tax returns.
Fitness Instructor, YMCA
n A.S. C Social Science (Pending), J. Sergeant Reynolds Community College
n Diploma C Computer Support Specialist, Centura College
n Member C Metropolitan League, Richmond, VA
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