management: design engineering, telecom, technical support, project management
results-driven manager with expertise in engineering, technical support, and project management, looking to actively optimize bottom-line technical and business performance.
award-winning record of success in engineering and technical services management.
adept at planning and managing projects and supervising effective teams.
experienced at infrastructure capacity management and build out management.
able to define and set metrics, improve processes, and increase productivity.
special expertise in long distance, competitive local exchange carrier (clec) and wireless sectors.
sprint nextel, overland park, ks 2000 - present
design engineer ii i/ management level (2003-present)
oversee operational functions and purchase acquisitions for transport and technical support. supervise staff of 8. serve as sme for signaling system 7 (ss7), signaling transfer point (stp), tellabs dacs, and alcatel dacs equipment for all sprint development labs. set and monitor performance objectives.
manage lab infrastructure capacity management & project management for project build outs.
played key role in developing initial technical support services processes.
earned multiple awards for performance excellence.
principle engineer (2000-2003)
supervised staff of 3 engineers. managed purchasing for transport and technical support areas. sme for ss7, stp, and dacs equipment for sprint s development labs.
recipient of multiple on the spot and service excellence awards.
technical support engineer, tellabs, lisle, il 1998 - 2000
communications engineer, motorola, rockford, il 1994 - 1998
mba, colorado state university, fort collins, co (in progress)
bs in management, summa cum laude, kaplan university, davenport, ia
sigma beta delta, president's list honors, deans list, golden key international honor society, collegiate entrepreneurs organization
technical diploma, electronics institute, grandview, mo
major: communications, microprocessors, and industrial technologies
sprint management development, analog / digital electronics, uhf / vhf, tellabs 5500 & 532l, telephony, telecom switching, network management & synchronization, sonet, dsc dexcs1l, ds3 restoration, alcatel 1631 3/1 dxc, alcatel 1630 3/1 dxc, telecom protocols, power systems
ms office, project, remedy, clearquest, crystal reports, peoplesoft, and other applications
hiring agent name
i am currently seeking a challenging career opportunity in a engineering management capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include
overseeing operational functions for transport and technical support at sprint nextel.
planning and managing projects and supervising effective teams.
earning multiple awards for performance excellence.
playing a key role in developing initial technical support services processes for sprint.
providing effective technical support for tellabs and motorola.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
yyyyyy x. yyyyyy
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. i believe you will find my engineering management and technical support leadership skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
yyyyyy x. yyyyyy
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