career objective                              

 

motivated team player eager to contribute strong administrative and customer service skills toward actively supporting a progressive company in optimizing operational performance

 

profile                                                

 

ø  consistently demonstrate dedication to the employer and a willingness to take on additional responsibilities in support of company goals; take the initiative to ensure superior performance

ø  self-driven and effectively perform in independent environments requiring strong strategic planning, organization, prioritization, and time management skills

ø  solid administrative/office skills including database management, document production/processing, records management, inventory control, scheduling, and high-volume phone management

ø  exceptional communication and interpersonal relation skills, with a consistent track record of delivering superior customer service in processing orders and resolving problems

ø  experienced in training, directing and evaluating personnel; facilitate and support collaborative teamwork environments

ø  proficient in computer operations and data entry/retrieval

 

professional experience                

 

firstline security c west new york, ny; costa mesa, ca                                             2006-2008

service manager, ca; 2007-2008

assistant manager, ca and ny; 2006-2007

  in recognition of leadership qualities and superior performance in an assistant manager capacity, promoted to oversee service operations for leader in residential security systems

  oversaw broad scope of administrative functions ranging from planning/scheduling installation and repair appointments and managing client accounts database to preparing service reports, processing contracts, maintaining records and receiving/controlling inventory

  proactively worked with customers in facilitating contracts, providing services and troubleshooting and resolving product/service issues

  ensured delivery of superior service vital to maximizing customer satisfaction and retention as well as driving revenue/business growth

  applied strong communication skills toward training staff in alarm systems installation

  supervised and evaluated staff and addressed any performance issues to ensure high levels of productivity, efficiency and quality