career objective                              
driven team leader with extensive background in delivering quality guest service eager to contribute to the success of a progressive organization

profile                                                

ø  offer numerous years of housekeeping management experience in the hospitality industry, with expertise in increasing productivity, cost savings, and guest satisfaction

ø  sharp business acumen and experienced in managing broad scope of operations, including human resources, procurement and vendor relations, inventory control and preventive maintenance, and accounting/finance

ø  contribute dynamic leadership skills toward successfully hiring, training, and leading top-performing support teams; facilitate a collaborative work environment instrumental to boosting morale and performance

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  manage inventory and ordering of furniture, d cor, fixtures, appliances, linens, chemicals, guest room supplies, and office supplies; work closely with maintenance departments, construction crews, and outside contractors

ø  excellent communication, presentation, negotiation, and relationship management skills

ø  strong technical proficiencies including quick books and quicken

 

~ key achievements ~

• remotely list, rent, manage, and oversee maintenance operations for residential and commercial properties across three states; additionally serve as financial administrator for abf property management
• expertly coordinated all aspects of housekeeping operations for 250 rooms, 23 cabins and cottages, lodge, campgrounds, golf resort, and ski area at canaan valley resort & conference center; established new protocols and programs responsible for driving guest satisfaction levels from 75% to 93% within three months
• overhauled ineffective marketing efforts and turned around low rental rates on older cabins and cottages at canaan valley resort c stocked units with books and games, and recast phrasing from older and missing telephones, internet, and televisions to great family getaways
• launched highly successful housekeeping routines, including color of clean program and project of the day plan, eliminating need for deep clean schedule at residence inn by marriott
• coordinated preparation for and successful execution of on-time grand opening of homewood suites, despite three hurricanes and multiple construction setbacks; nominated for department of the year (2004-2005) and housekeeping department of the quarter (2005)
• hired, trained, and developed motivational incentives for housekeeping, kitchen, front desk, and maintenance personnel at homewood suites; maintained zero turnover in entire housekeeping department during first six months
• directed comprehensive housekeeping and janitorial operations for 340 rooms in five buildings at three distinct us navy properties catering to military personnel and their dependents; in addition to regular job duties, routinely served as manager on duty
• granted prestigious zumwalt (5 star) award of excellence in recognition of improving and standardizing property; assisted two other properties in preparing for nomination to zumwalt program

 

continued

yyyyyy x. yyyyyy                                                                                                                                                                   page 2

 

professional experience                

abf property management, charlotte, nc                                                                      2/08 c present

office manager

 

canaan valley resort & conference center (guest services inc.), davis, wv                   9/06 c insert date

executive housekeeper

 

residence inn by marriott (urgo hotels), baltimore, md                                                  1/06 c 8/06

director of housekeeping

 

sheraton suites (starwood hotels), orlando, fl                                                             8/05 c 1/06

director of housekeeping

 

homewood suites ucf (buffalo lodging), orlando, fl                                                   2/04 c 4/05

executive housekeeper

 

us naval air station visitor quarters (us navy), key west, fl                                        10/02 c 1/04

executive housekeeper

 

~ prior background information available ~

education                                           

anne arundel community college, arnold, md  

associate s degree in business administration

 

~ professional development & certifications ~
executive housekeeper certification ~ train the trainer certification ~ harassment prevention and professional conduct (non-management) ~ privacy directions ~ traditions in excellence ~

we welcome service animals ~ excel at managing & supervising people ~ managers & supervisors conference ~ time saver administration ~ galaxy/light speed administration ~ abcs of training the trainer ~ starwood arrival trainer ~ starwood preferred guest trainer ~ executive housekeeping ~

holiday inn executive housekeeper training ~ innspected for cleanliness ~ hotel management housekeeping management ~ workshop for hotel management ~ zumwalt award and accreditation ~ hospitality and customer service ~ assisted housing manager (quadel)

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a insert job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive experience working in an executive housekeeping capacity for top-tier hotels and managing multi-state properties.  i excel at coordinating all aspects of daily activity and business operations, with a solid record of success in human resources hiring and development, scheduling, inventory control and procurement, financial administration, marketing, and project management.  my superior organizational and communication skills have consistently proven instrumental in my ability to institute process improvements and raise property standards.  to complement this background, i hold a degree in business administration and have completed substantive professional development courses.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy