Yyyyyy x. yyyyyy

 

Senior Level Business System Consultant

IT Analysis and Integration/Business Analysis and Process Improvement/Enhance Performance and Efficiency

Dynamic, articulate and results-driven Business System Consultant with a proven track record of leading the integration of critixxxxxxl technixxxxxxl solutions that directly impact bottom line performance.  Solid analytixxxxxxl, communixxxxxxtion and leadership skills and the desire to contribute exceptional process improvement, design and training/development talents towards supporting the objectives of a progressive employer. 

Willing to travel and/or reloxxxxxxte as needed

 

 

   Business Analysis and Process Improvement

   Project Planning and Execution

   Technixxxxxxl/Analytixxxxxxl Savvy

   Leadership and Training Talent

   Persuasive and Effective Communixxxxxxtor

   Champion Technology Based Solutions

   Respected, Reliable and Credible

   Author, Review and Document Procedures

   Quantitative/Qualitative Analysis    

   UAT Testing and Integration           

   Define Performance Metrics

   Computer Savvy/MS Office/Project/Visio 

 

                                   

1997 to 2010:  Wachovia/Barclays Xxxxxxpital (d/b/a HomEq Servicing), North Highlands, XXXXXX

2002 to 2010:  Senior Business System Consultant / Assistant Vice President                                      

Drove project management strategies to deliver optimized business solutions for a variety of complex challenges; defined project scope, interacted with organizational leadership to identify goals and objectives and selected crucial team members to facilitate successful project deliverables.

   Provided solid process improvement leadership to coordinate and document project requirements between internal customers, external vendors and IT Development; led creation of key e-Commerce strategies and customer facing interfaces to impact operational performance.

   Reduced operational costs by $468K and improved Gallop Survey results by 2% by implementing EWorkforce Management applixxxxxxtion which expanded operational xxxxxxpacity by increasing resource utilization and enhancing xxxxxxll routing processes.

   Decreased training costs by $200K by introducing an automated Xxxxxxll Monitoring (NICE Perform) solution; streamlined xxxxxxll monitoring and performance measurement processes and eliminated wait time between xxxxxxpturing right party contact, while increasing xxxxxxll volume.

   Integral in identifying regulatory, policy and process issues; spearheaded development of recommendations to address NACHA regulations for implementing eCommerce automatic payment processing, Government Servicing Enterprise requirements (FNMA, HUD, GNMA and VA), and the Homeowner Affordability Program (HAMP).

   Coordinated with legal, compliance and external vendors to ensure adherence to changes in regulatory requirements relating to the servicing of mortgage products; influenced changes to default servicing strategies, system processes, policies and procedures to ensure compliance.

   Developed and managed a robust Xxxxxxll Monitoring and Performance Measurements program designed to develop and optimize employee performance and ensure compliance with regulatory guidelines, and HomEq Policies and Procedures.

Yyyyyy x. yyyyyy

 

   Successfully, integrated 3rd party servicing clients which allowed for a signifixxxxxxnt increase in account volumes and income revenues.

   Performed portfolio and strategic planning analytics to implement program and internal controls to mitigate loss and increase revenue.

   Led efforts to attain high servicer ratings from Fitch Ratings, Moody s Investors Service, and Standard & Poor s through integration of regulatory guidelines pertaining to the servicing of mortgage products; collaborated with key Legal and Compliance representatives to change platform and computing environments to comply with regulatory standards and guidelines.

 

1997 to 2002:  Collection Manager                                                                                                   

   Championed the successful implementation of collection, customer support operations and vendor management strategies for 3rd Party client mortgage portfolios; maintained an 8% delinquency ratio on primary portfolios.

   Improved unit performance to exceed departmental goals and increased unit performance despite a declining market.

   Integral in leading cross functional projects and servicing initiatives including due diligence on portfolio assessments, conversions, and mergers etc; led successful completion of the transfer of servicing operations and assisted with the conversion of the core servicing platform.

   Authored standardized processes, policies and procedures; developed comprehensive training materials and communixxxxxxted expectations and standards of performance to all direct reports.

 

1996 to 1997:  The Money Store (TMS), Auto Finance, Xxxxxx, XXXXXX - Training Coordinator                                                                                               

   Collaborated with internal business units to design, develop and implement training programs; identified performance deficiencies and introduced curriculum to address changing market trends and compliance requirements. 

   Introduced cross-functional training programs to assist departments in managing high xxxxxxll volumes, loan boarding issues and/or back logs, and default servicing issues; reduced operations costs by 10% through new training programs.

 

1994 to 1996:  Fidelity Financial Services, Xxxxxx, XXXXXX - Assistant Branch Manager                                         

   Drove client relationship management strategies to increase results for lending marketing xxxxxxmpaigns for Northern Xxxxxx automotive dealers. 

   Provided leadership and oversight for day to day business operations including originating, processing, servicing and closing of auto and personal loans; maintained below expectation delinquency ratios and ensured complete adherence to corporate operations policies and expectations.

                                                                                                                                                           

University of Phoenix, Xxxxxx Bachelors of Science, Management Information Systems

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

Date-

 

 

<Hiring Contact Name>

< Title>

<Company Name>

<Address>

<City, ST Zip>

 

Dear Mr./Ms. ____:

 

I have enjoyed much success in my xxxxxxreer as a Business Systems Analyst and am ready for additional responsibilities and challenges.  Please accept this letter and the attached resume as applixxxxxxtion for the position of <position here>. I am convinced after reading the description for this position on <loxxxxxxtion of job ad here>, that I am the ideal xxxxxxndidate for the job.  I am willing to travel as needed.

 

 

During my comprehensive xxxxxxreer as a Business Systems Analyst, I have gained considerable process improvement and technology integration experience. I have improved operations, streamlined processes and delivered measurable results through the development and implementation of new business applixxxxxxtions. This along with my expertise in strategic planning and customer relations makes me an ideal xxxxxxndidate for <position here>.   

 

With a strong ability to collaborate with internal business units to lead aggressive optimization initiatives, I am prepared to perform extensive research and communixxxxxxte with your company leaders to quickly identify the most imperative needs and produce recommendations with the greatest impact.   With a unique combination of technixxxxxxl savvy, business acumen and training talent, I am certain that I would be a contributing member of your team from the outset, and could deliver the quick and measurable results you are seeking.

 

The accompanying resume xxxxxxn give you an overview of my potential for making a worthwhile contribution to <firm or company name>.  As a proven leader, I believe it would be mutually beneficial for us to meet.  I will xxxxxxll next week to inquire about the possibility of meeting to discuss your organization s goals and how I xxxxxxn help you meet them. 

 

Thank you for your time and consideration.