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Operations Management ~ Team Building ~ Project Management

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Profile of Qualifications


Offer 18 years of successful experience in customer-focused, service-oriented industry, with 12 recent years in a Manager capacity overseeing Verizon field/technical services for Long Island region ~ Dynamic leader who trains, develops, motivates, and leads top-performing teams ~ Solid track record of boosting operational efficiencies, productivity, cost-effectiveness, and bottom-line profitability ~ Enthusiastically take on challenges and increasing responsibilities with consistently successful results


Key Achievements

Ø  Steered special projects including installation and maintenance of telephone stations for high-profile events including US Golf Open @ Bethpage Golf Course and the Vice Presidential 2000 Debate

Ø  Saved department approximately 20% of budget by innovatively conceptualizing, developing and implementing innovative system to capture capital from non-viable scrap parts

Ø  Resourcefully created effective lesson plans for tech training in repair and installation and further took the initiative to develop supporting class training manuals

Ø  Substantially improved efficiencies and assets accountability by establishing effective new policies for FIOS Set Top Box retrievals

Ø  Concurrent with building career, have progressed over course of 18 years with local fire department to serve as Assistant Chief responsible for over 200 members

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Professional Experience


VERIZON C Babylon and Farmingdale, NY                                                                               1990-2008

Manager, Farmingdale, NY; 1996-2008

Field Technician, Babylon/Farmingdale, NY; 1990-1996

  Promoted from Field Tech responsible for facilitating installations, repairs and collections to steering Field Service Operations throughout the Long Island region, with accountability for 30 technicians

  Facilitated new-hire orientation and training as well as ongoing technician retraining/development

  Strategically planned workflow/projects and coordinated staff to maximize use of resources and control labor costs while ensuring superior customer service and achievement of operational objectives

  Managed human resource functions including monitoring absences, sick/vacation days and overtime

  Cost-effectively procured and managed supplies/tools inventory

  Entrusted with managing high-volume cash transactions as well as ensuring daily security of facility

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Community Leadership


Assistant Chief, North Babylon Volunteer Fire Co., NY, 18 years

  Steadily progressed to serve as Assistant Chief in charge of 200 members as well as 20+ vehicles and supporting tools/equipment, with expertise in fire sprinklers, suppression and incident command

  Have successfully achieved credentials as Emergency Medical Technician and Hazardous Materials Technician as well as qualifications in Heavy Rescue and Technical Rescue

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Criminal Justice Program, SUNY Farmingdale, NY



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