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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
skilled business professional with experience in customer service, quality assurance, troubleshooting, personnel coordination, operations and project oversight seeking to utilize abilities in a challenging customer service representative capacity.
career profile
ø over eight years of experience in customer service, quality control, documentation, operations and problem resolution.
ø skilled in analysis, compliance, credit and ensuring high standards of performance.
ø effectively define, develop and execute operations to maximize productivity and efficiency.
professional experience
locus telecommunications, (location) 2007 c present
credit analyst
originally recruited as customer service representative and won rapid promotion to current assignment through outstanding performance.
provide critical support to risk management department.
have gained expertise in all facets of credit function.
bj s wholesale club, paramus, nj 2005 - 2007
customer service
provided superior customer service, answered questions and entered orders.
efficiently managed large call volume accurately, politely and effectively.
resolved customer complaints and verified credit and other financial data.
loss prevention
provided physical security of store and drove culture of shrinkage elimination.
drafted reports concerning apprehensions and recoveries.
primerica life insurance, englewood cliffs, nj 2003 - 2004
life insurance provider
comprehensively answered calls and assisted customers with life insurance policies.
analyzed claims to determine carrier liability and settle in accordance with policy provisions.
education
john jay college, new york, ny
currently pursuing associate degree in criminal justice (forensic pathology)
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