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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
versatile professional government contractor eager to contribute broad-scope administration and service experience toward maximizing bottom-line performance.
profile
- offer solid and progressive experience working with government agencies providing quality administration and service operational management.
- in depth expertise in client-focused industries focused on delivering world class customer service.
- experienced government contractor, with proven experience with federal policy, procedure and regulations.
- proven ability to manage guest service operations with a fast-paced, high-demand work environment.
- skilled at performing independently or within a team to exceed all operational objectives.
- proven ability to build solid relationships with strategic government and military partners across multiple organizational levels.
- background experience includes readiness management, lodging administration, personnel training, and guest relations.
- recognized for superior critical thinking skills, exceptional problem solving abilities and a strong work ethic.
- technically proficient in windows operating systems and microsoft office suite.
- possess active security clearance.
professional experience
lodging/linen exchange specialists, readiness management support 2009-present
overseas contractor
- serving as air force government contractor, actively provide all labor necessary to implement and maintain an integrated lodging/ linen exchange program.
- effectively handle lodging arrangements for high ranking personnel using lts system.
- oversee daily all purpose installation checks, including policy/procedure compliance, accurate occupied bed count and discrepancy resolution.
- proficiently conduct key control system and implement proper procedures for the distribution and receipt of keys.
- actively coordinate with first sergeants to update the lodging system and create accurate accountability strategies.
- efficiently receive and respond to maintenance discrepancy calls by submitting work orders to the civil engineering department for problem resolution.
- successfully supervise and train host nationals in all daily duties, responsibilities and office procedures ensuring the delivery of quality service.
yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
professional experience
northern tool & equipment 2008-2009
customer service associate
- consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
- actively educated customers on all product and service options, while also response to inquiries, concerns and requests.
- effectively ensured each customer is acknowledged and receives outstanding customer service in a timely manner.
- utilized extensive product knowledge and awareness of sales promotions in providing detailed answers to customer questions.
- proficiently assisted staff in floor moves and marketing strategy implementation, while also participating in yearly inventory and cycle counts.
- responsible for conducting cash contingencies at shift change twice, making deposits and checking out customers.
residence inn by marriott 2007-2008
guest services agent
- consistently handled all front desk operations, including greeting guests, checking in/out and processing payments.
- facilitated productive communication with guests, ensuring all needs and wishes are met during the duration of stay.
- proficiently maintained a detailed inventory of vacancies, reservations and room assignments.
- actively managed multi-line telephone system to connect with clients, make reservations and provide quality customer service.
- responsible for all check in operations, from registering and accommodating guests to coordinating room assignments and preparing key/registration packets for guests.
- proficiently processed and responded to guest complaints and issues, ensuring complete satisfaction.
hilton garden inn 2007-2008
guest services agent
- actively educated guests on all products and services, including room rates, availability, facility description, area attraction, and included services.
- efficiently handled all aspects of reservations for guests, from entering data into computers to generating email confirmations.
- consistently handled high volume, multi-line switchboard, while ensuring quality telephone etiquette and message recording.
- responsible for evaluating reports and records prepared by hotel personnel, ensuring clarity, completeness, accuracy, and conformance.
- collaborate with maintenance personnel in completing work orders in a timely and efficiently manner.
- tasked with operating and securing safety deposit boxes for guest valuables.
professional experience
diploma graduate e.e. smith high school 2005
g.p.a:3.7
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