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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

versatile professional government contractor eager to contribute broad-scope administration and service experience toward maximizing bottom-line performance.

 

 

profile

 

  • offer solid and progressive experience working with government agencies providing quality administration and service operational management.
  • in depth expertise in client-focused industries focused on delivering world class customer service.
  • experienced government contractor, with proven experience with federal policy, procedure and regulations.
  • proven ability to manage guest service operations with a fast-paced, high-demand work environment.
  • skilled at performing independently or within a team to exceed all operational objectives.
  • proven ability to build solid relationships with strategic government and military partners across multiple organizational levels.
  • background experience includes readiness management, lodging administration, personnel training, and guest relations.
  • recognized for superior critical thinking skills, exceptional problem solving abilities and a strong work ethic.
  • technically proficient in windows operating systems and microsoft office suite.
  • possess active security clearance.

 

professional experience

lodging/linen exchange specialists, readiness management support                          2009-present

overseas contractor

  • serving as air force government contractor, actively provide all labor necessary to implement and maintain an integrated lodging/ linen exchange program.
  • effectively handle lodging arrangements for high ranking personnel using lts system.
  • oversee daily all purpose installation checks, including policy/procedure compliance, accurate occupied bed count and discrepancy resolution.
  • proficiently conduct key control system and implement proper procedures for the distribution and receipt of keys.
  • actively coordinate with first sergeants to update the lodging system and create accurate accountability strategies.
  • efficiently receive and respond to maintenance discrepancy calls by submitting work orders to the civil engineering department for problem resolution.
  • successfully supervise and train host nationals in all daily duties, responsibilities and office procedures ensuring the delivery of quality service.

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

professional experience

 

northern tool & equipment                                                                                               2008-2009

customer service associate

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
  • actively educated customers on all product and service options, while also response to inquiries, concerns and requests.
  • effectively ensured each customer is acknowledged and receives outstanding customer service in a timely manner.
  • utilized extensive product knowledge and awareness of sales promotions in providing detailed answers to customer questions.
  • proficiently assisted staff in floor moves and marketing strategy implementation, while also participating in yearly inventory and cycle counts.
  • responsible for conducting cash contingencies at shift change twice, making deposits and checking out customers.

 

residence inn by marriott                                                                                                   2007-2008

guest services agent

  • consistently handled all front desk operations, including greeting guests, checking in/out and processing payments.
  • facilitated productive communication with guests, ensuring all needs and wishes are met during the duration of stay.
  • proficiently maintained a detailed inventory of vacancies, reservations and room assignments.
  • actively managed multi-line telephone system to connect with clients, make reservations and provide quality customer service.
  • responsible for all check in operations, from registering and accommodating guests to coordinating room assignments and preparing key/registration packets for guests.
  • proficiently processed and responded to guest complaints and issues, ensuring complete satisfaction.

 

hilton garden inn                                                                                                               2007-2008

guest services agent

  • actively educated guests on all products and services, including room rates, availability, facility description, area attraction, and included services.
  • efficiently handled all aspects of reservations for guests, from entering data into computers to generating email confirmations.
  • consistently handled high volume, multi-line switchboard, while ensuring quality telephone etiquette and message recording.
  • responsible for evaluating reports and records prepared by hotel personnel, ensuring clarity, completeness, accuracy, and conformance.
  • collaborate with maintenance personnel in completing work orders in a timely and efficiently manner.
  • tasked with operating and securing safety deposit boxes for guest valuables.

 

professional experience

diploma graduate e.e. smith high school                                                                                  2005

g.p.a:3.7

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