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career objective
customer-focused management professional eager to apply outstanding organizational, team building, and client relation skills toward supporting the employer in optimizing operational and financial performance
profile
ø offer more than 20 years of progressive operational management experience with expertise in restaurant direction at top-tier private golf clubs
ø provide outstanding customer service and cultivate long-term guest relationships as well as business partnerships
ø demonstrated ability to plan and manage multi-million dollar budgets, institute cost control measures, and strategically coordinate workflow and human resources for optimal coverage
ø build and develop top performing guest services teams focused on client satisfaction and retention
ø dynamic communication, presentation, negotiation, and relationship management skills
professional experience
castle pines golf club, castle rock, co 1992 c present
food & beverage manager/ maitre'd
- successfully manage a broad range of responsibilities at this prestigious private golf club with membership of 350 and known for hosting the international golf tournament on the pga tour
- proficiently plan and manage $1 million annual food and beverage budget covering golf season and off-season private events; develop and maintain extensive premium wine list
- perform human resources and staff development functions for a team of 40-100+ employees; hire, train, and supervise permanent and seasonal personnel
- selected to serve as assistant general manager/ food & beverage manager for the estancia club in scottsdale, az; participated in opening of clubhouse, menu creation, cost management, and staff hiring and training
the island club at williams island, the florida riviera, north miami beach, fl 1990 c 1992
assistant manager/ sommelier
- effectively directed all aspects of operations at this premier restaurant within a private golf and social club claiming 1,500 members
- managed employee relations including hiring, training, supervision, and administering corrective actions; scheduled workflow to provide maximal customer service while containing labor costs
- actively involved in creation and management of $2.5 million annual budget; oversaw implementation of cost control and inventory monitoring for all alcoholic beverages
golf club and villas of grand cypress, orlando, fl 1987 c 1990
captain, black swan restaurant
- coordinated daily operations, scheduling, and staff training sessions; generated sales forecasts; actively cooked tableside for guests
- contributed to event planning for major functions including the annual shark shootout golf tournament hosted by greg norman
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