survalvin herron
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 

citizenship:               united states

ssn:                           565-25-0422

veteran preference:             10 points

 

vacancy announcement: visn6-09-031

 

core competencies

 

computer information systems/technology; multi-platform management; customer/user support; user training; help desk support; hardware/software and peripherals component-level troubleshooting/ diagnosis/repair/maintenance; systems analysis; networking; migrations and integrations; upgrades; requirements analysis; performance enhancements; policies and procedures development; contingency planning; security;  standards compliance; work order processing, database management; data entry; wordprocessing

 

professional experience

 

04/1999 c present

dept. of veterans affairs, police svc gs-08 (lt.) supervisor

0000 xxxxxx xxxx , xxxx , xxxxx 00000

hours: 40/week

supervisor: chief middelton, phone: 757-728-3598

police service veterans affairs police system (vaps) coordinator, gs-08

 

entrusted with evaluating new police software for critical accuracy and quality control.  effectively provide ongoing end-user assistance; advise on methods for boosting ms office, excel, powerpoint, and police service vaps package skills.  proficiently troubleshoot and resolve hardware/software problems. have collaboratively planned and developed service contingency plans vital to ensuring optimal operations.  perform high volume of word processing and data entry.

 

12/2004 c 01/2006

compusa inc store #0000 xxxxxx xxxx , xxxx , xxxxx 00000

hours: 20/week

supervisor: dave miller, phone: closed c n/a

assistant computer technician

 

applied technology expertise and dynamic communication skills toward consistently providing friendly, reliable customer support.  consulted with customers to define computer needs and provided purchase recommendations. analyzed customer information and generated work orders for repairs.  efficiently installed, integrated, troubleshot, and repaired digital and peripheral equipment, home networks and ip-based products.

 

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experience continued

 

11/2003 c 03/2004

information resource management (irm) dept. of veterans affairs

0000 xxxxxx xxxx , xxxx , xxxxx 00000

hours: 24/week

supervisor: philip harris, phone: 757-722-9961 ext 2765

customer support intern/volunteer

 

delivered superior customer support as it help desk team member, effectively analyzing user information to generate and facilitate work orders.  efficiently installed, troubleshot and repaired workstations with broad range of technologies including compaq/micron and dell pcs as well as networked hp printers including 2200, 2100 and 8150 models.  demonstrated extensive knowledge of laser, dot-matrix, inkjet, and thermal printers in installing and repairing lexmark and zebra technologies.  actively participated in set up, configuration, visin 6 imaging, and migration of over 300 pcs to windows 2000 professional throughout medical center.

                                                                                                                

07/2002 c 08/0000 xxxxxx xxxx , xxxx , xxxxx 00000

hours: 40/week

supervisor: assistant principal ms. aldrene herron, phone: 415 822-1000

computer support volunteer

 

proficiently reconfigured, troubleshot and repaired 45 used computers in order to return to operable status in support of school technology requirements.  collaborated in setting up network system with physical media wiring including fiber optic lines, cat 5, ee13940 and coaxial cables.  implemented and oversaw computer security in lab environment.

 

09/1999 c 01/0000 xxxxxx xxxx , xxxx , xxxxx 00000

hours: 30/week

supervisor: mr. springfield, phone: 757 470-0140

computer support services tech and counselor

 

provided juvenile residents with training in msoffice, excel spreadsheet, powerpoint, and internet services; efficiently created and managed user accounts.  ensured optimal operational performance by updating and maintaining hardware/software components. 

 

 

04/1998 c 04/0000 xxxxxx xxxx , xxxx , xxxxx 00000

hours: 40/week

supervisor: lieutenant remington, phone: 757-539-3119

jail officer

 

actively supported jail operations by effectively managing automated processing of inmates; gained extensive database program and data entry experience.

 

 

 

 

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experience continued

 

01/1978- 01/1998

u.s. army

fort story, virginia beach, va 23312

hours: 40+/week

supervisor: sergeant first class lamb, phone: 757-422-4001

unit terminal assistance officer (taso) and military police (retired after 20 years service)

 

facilitated installation and maintenance of security software vital to ensuring integrity of critical military data. provided extensive user support in training new end users as well as assisting with resetting passwords, unlocking accounts and  troubleshooting login and access issues. acquired practical skills in word, excel spreadsheet, powerpoint, and outlook.

 

education

 

school:                         saint leo university, fl

degree:                        bachelor of science

major:                           computer information systems

minor:                           liberal arts

graduated:                    january 2005

cumulative gpa:           3.6/4.0 scale

major gpa:                   3.6/4.0 scale

key coursework:           business law & ethics; essential business skills; accounting; finance for managers; management; marketing; system analysis & design; programming in c++; database concepts program; decision support systems; pc application; java program; network theory & design;  statistics; human behavior perspective

 

awards/achievements

 

meritorious service medal, army achievement (3rd), army commendation (2nd), army good conduct medal (6th), noncommissioned officer professional ribbon (w/2), humanitarian award, department of affairs police officer of the year award.  

 

 

 

 

 

 

 

 

 

 

 

survalvin herron
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

 

citizenship:               united states

ssn:                           565-25-0422

veteran preference:             10 points

 

vacancy announcement: visn6-09-031

 

 

 

ksa questions/essay responses

1.  knowledge of skill in applying it principles, methods and practices to; to installed  applications, operating systems, protocols and equipment sufficient for recovering, modifying, adjusting, and improving it systems to provide support that minimizes interruptions in customers' ability to carry out critical business activities.

 

throughout my military, government and civilian career i have been building and applying my expertise in it principles, methodologies and practices, with a strong focus on delivering superior internal and external customer support vital to optimizing operational reliability and performance.  this has included approximately extensive it experience with the department of veterans affairs, where i have most recently coordinated police service veterans affairs police system (vaps) software and hardware services.  in this position, i have been heavily involved in conducting component-level hardware and software troubleshooting and facilitating timely resolution to maintain efficient business operations as well as delivering quality end-user support. earlier in my career i was a customer support intern/volunteer with the dva s information resource management (irm) division, where i effectively installed, configured, troubleshot and repaired comprehensive work stations encompassing a broad scope of computer and peripheral technologies.

 

prior to this i efficiently managed a 45-computer network for woodrow wilson high school and troubleshot and maintained computers for a juvenile group home.  as far back as my military career, i was actively involved in information/computer technology, where i provided user training/support and managed personnel passwords and access.

                                                                                                               

2. knowledge of and skill in the use and application of high level computer programming language such as m (mumps) identify and resolve problems.

 

with a bs in computer information systems, earned in 2005, as well as numerous years of computer/information technology experience, i offer dynamic skills in programming language applications and troubleshooting.  as part of my curriculum, i acquired both theoretical and applied skills in programs including c++  and java, among others.  i have also demonstrated a talent for rapidly adapting my skills to accommodate proprietary database program needs across various industries/ environments ranging from government, law enforcement/correctional and military to consumer electronics/retail and educational.

 

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3. knowledge of the mission and programs of customer organizations to ensure the delivery of quality it services that are responsive to the customer needs and requirements.

 

as an employee of the dva, i have applied my knowledge of diverse customer needs/requirements toward ensuring delivery of superior, responsive it services vital to their operations.  i have actively supported both police service and information resource department operations, demonstrating a talent for rapidly acquiring a thorough understanding of varied customer requirements and applying that knowledge toward defining and implementing solutions-focused technology services. 

 

further, while working in the consumer electronics industry as a technician, i actively consulted with customers to clearly identify their technology needs and provided expert recommendations on optimal solutions for meeting those needs.  i also conferred with the customers to install, integrate, troubleshoot, and repair a broad range of electronic technologies including digital and peripheral equipment, home networks and ip-based products. 

 

as a computer support specialist in the educational field, i effectively analyzed their requirements and resourcefully reconfigured, troubleshot, repaired, and installed 45 used computers to cost-effectively meet their administrative and computer lab needs.

4. ability to isolate and analyze relevant data to conduct analyses of complex issues affecting customer support it functions.                                 

 

since launching my it career with the u.s. army, i have continually isolated and evaluated operational data to analyze and determine complex factors impacting bottom-line outcomes.  for instance, as unit terminal assistance officer (taso), technology security was critical in supporting military objectives.  to ensure data security, i proactively installed and maintained complex security software.

 

more recently, with dva police services, i am responsible for evaluating customer needs and then researching and assessing new software in support of continually optimizing information accuracy/quality.  i have also actively collaborated in projecting potential needs in order to develop effective contingency plans vital to ensuring ongoing operational efficiencies. 

 

in many positions, i have also had to thoroughly analyze user information in order to develop accurate work orders and facilitate timely delivery of repair, upgrade and maintenance services.

 

 

5. ability to provide technical leadership on projects requiring group efforts with the customer support technologies.         

i am consistently interfacing with the customer/end-user in order to provide technology project leadership as police service veterans affairs police system (vaps) coordinator.  this has included lending my technology expertise toward providing leadership in steering service contingency planning initiatives as well as facilitating new software implementations.  while i was with dva information resource management, i was instrumental in facilitating a major project migrating over 300 pcs to windows 2000 professional.

 

i personally spearheaded an extensive computer technology project for woodrow wilson high school, directing the project from concept through delivery.  i successfully refurbished 45 used computers,  planned and coordinated system networking with physical media wiring, tested the system for quality assurance, and implemented security strategies supporting a computer lab environment.

 

 

 

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6. skill in oral and written communication to prepare and present reports, interpret policies and guideline, provide advice and guidance to customers, and guideline, provide advice and guidance to customer, and represent the organization in interaction with other organizations.

with a heavy emphasis on end-user support, i have continually applied my dynamic communication skills toward effectively interpreting and presenting complex information in a user-friendly manner to provide superior training and guidance.  in my present position, i am continually advising end users on methods for improving their ms office, excel, powerpoint, and police service vaps package proficiencies.  i also provide expert recommendations to senior personnel on new software issues. as an it help desk team member with dva information resource management (irm), i worked closely with the customer to provide quality guidance and support for full-scope workstation computer and printer/peripheral operations.

 

while managing computer support services for salem house group home, i was highly effective in training juvenile residents in ms office package and internet operations.  similarly, i provided extensive technology training for military personnel as unit terminal assistance officer (taso) with the u.s. army.

 

further, i possess solid written communication skills.  i am proficient in producing complex technical documentation, have extensive database management background and have been required to develop detailed work orders in many of my positions.