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Yyyyyy x. yyyyyy
POB 0000 xxxxxx xxxx , xxxx , xxxxx 00000 Manor Way, Forney, TX 75126 xxx-xxx-xxxx • abc@xyz.com
Objective
Motivated professional eager to contribute dynamic project management, interpersonal relation and database administration skills toward actively supporting a progressive organization in optimizing performance.
Profile
Offering progressive experience in information management, documentation processing and communication/report production, with consistent results in achieving fiscal and organizational objectives. Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability. Dynamic communication, presentation, relationship building and problem-solving abilities. Highly versatile; quickly master new roles, responsibilities, technologies, and environments.
Decision-Making Communications Team Building Strategic Planning
Research & Analysis Office Administration Negotiations Resource Allocation/Administration
Career Background
Closing Assistant - National Default Exchange/Barrett, Castle Daffin Turner & Engel L.L.P. 2005-Present
Contribute organization skills and strong attention to detail toward processing all deeds, contracts, closing instructions, title commitments, deed of trust, and responds, with focus on ensuring timely completion.
Collaboratively work with attorneys and clients to promptly resolve issues, exhibiting advanced communication and interpersonal relation abilities.
Successfully promote exceptional service and customer satisfaction by responding to inquiries and actively assisting with problem resolutions.
Play instrumental role in controlling quality and containing financial risk by actively collaborating with senior management in defining and troubleshooting discrepancies.
Proactively build and establish key relationships and liaise effectively with title companies, REO closers, legal professionals, senior management, and staff.
Proficiently manage high-volume phone and email communications, ensuring delivery of quality customer service in directing calls, responding to inquiries and relaying detailed messages.
Job Title - DataTrac Information Services, Inc., Dallas, TX 2001-2005
Ensured quality service in efficiently managing incoming mail communications and reviewing applications/petitions for the acceptable criteria based on the Standard Operating Procedures (SOP).
Administered complex information management/filing system to maximize operational efficiencies.
Steered all aspects of fee collection, balancing and reconciliations, demonstrating strong multitasking and prioritizing abilities in achieving goals and timelines.
Significantly optimized process review by proactively reading and interpreting documents and providing problem resolution and implementation.
Applied strong organization and planning skills toward efficiently handling various file room functions, including Match and Merge, File Consolidation-Manuel and Electronic, File Audits, and File pull Pic Lists, as well as overseeing CLAIMS 3, NATIONAL CLAIMS, RFACS, NFTS, CENTRAL INDEX SYSTEM.
Education
Medical Assistant Certificate - National Education Center Medical Assistant Program, Dallas, TX
Paralegal Degree (In Progress) - Eastfield Community College, Mesquite, TX
Associates Degree, Paralegal (In Progress) - Penn College online
Technical Skills
Filescan, Ramquest, Default Net, Legacy, Vendorscape, Iclear,Clarion, USRES, Reotrans; Data Entry: CIS applications/petitions; I485-(all versions), EIOR, I-751, I-131, I-140, I-102, I-824, I-601, I-130, I-121, FD-258 Fingerprints, I-90, CRI-89 AND Visa, NQP Certification
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