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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
proficient technical professional eager to contribute advanced technology, operations, personnel and project management skills in a challenging help desk representative assignment.
career profile
ø over 15 years of experience in technical services, project management, troubleshooting, consulting, system maintenance and set up.
ø results-oriented with emphasis on obtaining full utilization of resources to achieve organizational goals and objectives.
ø consistently meet and exceed challenging business development objectives for building market share and recognition.
professional certifications
microsoft certified systems engineer (mcse)
comptia a+ certification
cpr, aed and first aid certified
commercial driver s license class a
technology skills
microsoft windows, apple mac, ubuntu, debian, novell, linux, microsoft office suite, openoffice, google apps, html, css, tcp/ip, ipx/spx, netbios, dns, dhcp, ftp, http, https, wep, wpa, vpn, voip, citrix, webex, saas
professional experience
self-employed 1995 - present
independent computer consultant & tutor
see projects category below for details of specific jobs.
projects
new york yankees 2006 - 2009
local project manager and consultant organizing hardware and software beta testing for new touchscreen food and beverage ordering system in yankee stadium.
worked with representatives of mlb management, dell computers, apple, verizon, kiosk information systems, inc., visa, mastercard, servoy, sun microsystems, fanunlimited and several sponsors.
yyyyyy x. yyyyyy
page two
cablevision 2005 - 2008
outside independent consultant assisting company expand business-based optimum online and voice services into difficult markets.
reconfigured local pharmaceutical company servers to optimum online and linked to food and drug administration national inventory databases.
changed servers, firewalls, routers and voip equipment during relocation of hauppauge, ny-based financial management company.
dhl worldwide express 2003 - 2008
troubleshot hardware and software issues for westbury, ny regional sales office.
jp morgan chase 2003 - 2004
set up secure vpn between employees home networks and corporate servers during downsizing and relocation of customer service center.
coordinated with in-house network operations team during downsizing and relocation.
sachem school district 1997 - 1999
set up computer labs for teachers and students during high school as part of computer network technician program.
assisted staff and serviced networks and systems of 12 elementary schools, two junior high schools, sachem north and south high school campuses.
tutored students in program modules and benchwork repair scenarios.
other experience
selden fire department, selden, ny 2008 - present
ems responder & fire police member
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