Dynamic Office Manager with numerous years of demonstrated success as an executive support professional. An effective leader, a fiscally responsible operator, and most of all, a customer driven professional, capable of managing large teams and performing above company standards. Especially astute at teaching others how to develop a customer-centric attitude as well as designing and implementing loyalty and retention programs to increase bottom line revenues.
Client Relations & Support
Ø Strong multi-tasking background with the ability to work independently on multiple projects simultaneously, including specialized knowledge of communication and facilitation methods, data collection and dissemination, client service and customer support, as well as planning and execution methodologies within specified parameters.
Ø Technology savvy with knowledge of multiple software platforms including Outlook, MS Office Suite, ADP Payroll, Oracle, as well as Windows OS.
Ø Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.
Ø Consistently focus on ensuring development of high-standard delivery methodologies.
Ø Proven ability to adapt strong technical skills to diverse organization needs.
Ø Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.
Ø Uses knowledge of various administrative functions and company protocols to support executive management.
Ø Embraces corporate culture and actively promotes and leads company initiatives.
Ø Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.
Ø Resolves issues quickly through careful data analysis including technical and functional information.
Ø Establishes professional and trusting relationships with clients, staff, and management.
Ø Ensures relevant client documents are processed expeditiously to ensure excellent customer service is provided.
Ø Performs administrative tasks with efficiency and great focus.
Ø Frequently acts as a liaison between customers and various organization departments to ensure smooth communication process.
n Human Resources Management CEU Certification (Pending), Northern Virginia Community College
n Management Information Systems, Philadelphia Community College
Administrative Specialist, Medical C Eye Center 2009-Present
Primary responsibilities include comprehensive oversight of patient management for three physicians in Pediatrics, Dentistry and Othormalogy.
Maintain oversight of day to day operations of medical practice.
Schedule patients and interact directly with pharmacies, hospitals, laboratories and insurers.
Perform clerical duties such as: Filling, copying, typing referral letters for doctors
Ensure accurate filling of medical records for organizational efficiency.
Verify insurance information and coverage prior to patient appointments.
Maintain oversight of Insurance Billing and Account Receivable Departments.
Recruitment Specialist, Access Worldwide 2002-2008
Primary responsibilities included recruitment, conducting interviews and hiring versatile team members.
Attended job fairs for on site recruitment and coordinated recruiting with non-profits organizations.
Generated reports and forms, general office work and collaborated daily with managers, trainers, payroll and human resources staff.
Retrieved resumes from major job boards to scheduled interviews.
Analyzed information provided on a prospective employee s application.
Established recruiting networks throughout community.
Determined viability of applicant for employment.
Organized corporate recruitment events.
Reviewed submitted requisitions for proper qualification per salary grade.
Human Resources Specialist and Trainer, Access Worldwide 1999-2002
Primary responsibilities included working in high volume office environment for one of the nation s leading Tele-service agencies.
Coordinated human resources and office operations.
Completed unemployment forms and prepared new hire and termination documents to reflect change status and employment verifications.
Maintained personnel files and entered confidential data into computer system.
Recruited, interviewed and hired personnel and attended outside job fairs for on-site recruitment.
Customer Service Representative Supervisor, Access Worldwide 1997-1999
Primary responsibilities included fielding calls from prospective customers and explaining in detail the types of services or products offered.
Quoted accurate prices, service dates, and payment terms and persuaded prospective customers to purchase various products and services.
Entered customer information and service data into the computer.
Transferred and routed calls to appropriate departments.
Managed a team 20+Customer service representative.
Submitted daily reports to various staff members and management.
Customer Service Representative, MCI WorldCom 1994-2006
Primary responsibilities included fielding telephone calls, conducting outbound calls to customers, as well as effectively diffusing problems in a proactive manner by helping dissatisfied customers.
Maintained and updated informational database as necessary.
Conducted follow-up related to customer inquiries and maintained customer retention.
assisted with training and transition of new team members.
Yyyyyy x. yyyyyy
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Executive Support, Human Resources and Office Management. I am now actively seeking a new application for my specialized background.
I am skilled at office management practices, comprehensive support, recruitment strategies, implementing efficiency best practices, and various administrative functions. I possess a strong background in all aspects of office management. I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors. I have worked as a support expert in various forms, so I understand many functional aspects of organizational support.
I am an exceptionally hard worker and consider myself a strong team player. My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Yyyyyy x. yyyyyy
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