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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
proficient it professional eager to contribute technical expertise, infrastructure capacity, strong project management and customer service skills in a challenging helpdesk support role.
career profile
ø over 12 years of technical, troubleshooting, installation, configuration and system administration experience, as well as relevant educational credentials.
ø a+ certified technician.
ø results-oriented with emphasis on obtaining full utilization of resources to achieve organizational goals and objectives.
ø strategically coordinate and collaborate with personnel and customers to maximize performance in facilitating projects and attaining operational goals.
professional certifications
a+ certification
professional experience
willamette education service district, salem, or 2008 - present
desktop technician i
assist customer with various problems such as log in, profiles, passwords and wireless issues.
coordinate with technicians, system administrators and engineers to solve complicated problems.
perform ip phone and video teleconferencing installation and configuration, as well as create and manage ms exchange accounts.
light speed computer solutions, salem, or 2005 - 2009
owner & lead technician
oversaw planning, project management and marketing efforts.
installed and troubleshot small business networks and tutored clients on technology.
directed employees to ensure quality control and task execution.
synergy technical solutions corporation 2006 - 2009
field technician
performed field troubleshooting and repair, documented each order and maintained 24-hour response.
achieved dell satisfactory rating of 99%.
computer stuff, paso robles, ca 2001 - 2002
store manager
directed daily operations, opened and closed store and performed bank drops.
supervised repair technicians and executed field work as required.
yyyyyy x. yyyyyy
page two
pc/lan cal-poly, san luis obispo, ca 1998 - 2001
desktop technician
deployed and upgraded 2,000 computers across campus and supervised other student technicians.
oversaw campus-wide antivirus upgrade on over 500 computers and provided on- and off-campus computer repair for teachers and students.
certified tier iii technician.
education
cal-poly, san luis obispo, ca, 2000
yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in a helpdesk support capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over 12 years of technical, repair, operations and troubleshooting experience. to complement this background, i possess project management, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
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