Administrative/Business Operations Specialist

 

 

Operations/Administrative Management           Policies/Procedures & Best Practices

Business Analysis/Problem Solving                Performance Optimization      

Hiring, Training & Development                       Scheduling and Supervision

Customer Service/Client Relations                   Sales, Marketing, Advertising

Accounting (Payables/Receivables)                  Inventory Control

 

Ø  Presently manage broad administrative operations of a $500K+ business employing 4 support staff

Ø  Successfully created employee handbook instrumental to improving new-hire orientation, ongoing employee compliance with operating policies/procedures and overall job performance

Ø  Excel in strategically scheduling staff and coordinating workflow/projects to maximize use of resources, control labor costs and boost profits while concurrently increasing operational productivity, efficiency and quality

Ø  Have developed and integrated best practices to ensure critical compliance with internal operation and health, sanitation and safety regulatory standards

Ø  Resourcefully diversify/expand revenue channels and profits by cross-selling/up-selling merchandise

Ø  Reputation for delivering world-class customer service; client-focused and service-oriented

Ø  Recognized as a dynamic leader and collaborative team player who effectively partners with management and staff to achieve objectives

 

 

Office Manager                                                                                     1995-Present

Veterinary Technician                                                                                      1989-1995

Charlotte Veterinary Clinic, Charlotte, NC

In recognition of exceptional administrative and managerial skills, progressed to assume accountability for full-scope administrative/office operations of a $500K+ revenue business operating 6 days weekly

Effectively steer HR operations including hiring, training, scheduling, and directing staff

Apply solid accounting skills toward managing receivables and payables

Consistently ensure delivery of superior customer service vital to maximizing satisfaction, loyalty and bottom-line revenue

Proficiently control inventory and cost-effectively facilitate orders to maintain optimal stock levels

Drive business growth through strategic advertising

In earlier position of Veterinary Technician, demonstrated expertise in providing total medical care including assessment, treatment and surgical procedures assistance as well as client education

 

Nursing Degree, Presbyterian Hospital School of Nursing-Charlotte, NC 2000
Bachelor of Science in Biology, University of North Carolina at Chapel Hill-NC; 1994

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I have been successfully managing full-scope administrative/office operations for a $500K+ revenue business for the past 15 years, with responsibilities spanning human resources, accounting, inventory control, sales, advertising, and customer service/client relations.  Contributing my business savvy and sharp leadership skills, I have successfully built productive teams and created policies, procedures and employee handbooks instrumental to boosting individual and group performance as well as introduced proactive best practices and scheduling/workflow coordination strategies to increase efficiency, quality and compliance of operations. 

 

As an employee, you will find me to be a driven leader and collaborative team player prepared to deliver immediate and long-term results and committed to supporting you in achieving your objectives.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

Yyyyyy x. yyyyyy