yyyyyy x. yyyyyy

230 santa maria st. #230 ◊ xxxxxx, xxxxxx xxxxxx

xxx-xxx-xxxx ◊ abc@xyz.com

 

◊ dynamic communicator ◊ customer service professional ◊ effective manager ◊

driven professional seeking a challenging position in customer service, where expertise in client communication, technology support and data entry will prove instrumental to company success.

career profile

 

• offer solid and progressive executive-level customer service experience, including expertise within office administration, technical support and client communication capacities.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional communication skills, to any professional environment.
• demonstrate capacity to provide comprehensive support for all staff including scheduling meetings, client accounts, and effectively managing all essential tasks.
• adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• recognized ability to express complex thoughts in creative and vibrant sales presentations; ensure key points are communicated clearly and effectively.
• strong hands on knowledge of client services and customer account management.
• proven ability to lead and motivate team members to ensure success.
• dynamic communication, presentation, negotiation, and relationship management skills.
• track record for diagnosing complex problems and consistently delivering effective solutions.
• honored national register's who's who as women s entrepreneur.

technical expertise

 

ms office suite; advanced knowledge of excel and outlook.

professional experience

 

owner/sales representative forest lakes travel                                                                               1995-2007

• sharp business acumen and experienced in managing broad scope of operations, from sales/marketing, customer service and hr to purchasing, vendor relations and accounting/finance.
• successfully steered sales operations to generate high volume growth and revenue.
• effectively identified and capitalized on opportunities to penetrate and develop markets.
• effectively hired, trained and directed 25-member staff and actively collaborated in human resource operation functions such as new employee training, evaluating performance and providing guidance/mentoring.
• consistently ensured delivery of quality customer service vital to growing clientele base.
• managed broad scope of troubleshooting activities including resolving booking problems, client issues and reservation transfers.
• facilitated productive vendor relationships with cruise lines, tour companies and airlines to achieve competitive pricing and boost bottom-line profitability.

 

owner/operator sod/plug company                                                                                                            1980-1995

owner/operator restaurant                                                                                                                            1978-1979

professional training

 

5 days certification continental airlines houston, tx                                                                                  1995

yyyyyy x. yyyyyy

230 santa maria st. #230 ◊ xxxxxx, xxxxxx xxxxxx

xxx-xxx-xxxx ◊ abc@xyz.com

 

◊ dynamic communicator ◊ customer service professional ◊ effective manager ◊

 

 

 

 

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dear__________________:

 

i am currently seeking a challenging career opportunity in a customer service capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in client relations, office administration and sales operations. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation, negotiation and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy