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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

 

 xxx-xxx-xxxx (C xxx-xxx-xxxx  (H) 

Abc@xyz.com

 

Versatile Operations Manager

Financial Analysis ~ Healthcare Management ~ Market Penetration

 

Strategic Management Executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company.

 

Qualifications Profile

 

Ø  Strong analytical background with the ability to work independently on multiple projects with in depth knowledge of financial analysis, product exposure, project coordination, inventory analysis and control, as well as development and execution of efficiency best practices to increase productivity across departmental lines.    

Ø  Possess high degree of expertise, specifically regarding account management practices including strategic partnerships, project management, financial analysis, and market penetration strategies.  

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Utilize extensive knowledge of inventory control, staff management, development of budgets, as well as purposeful communication with departments, vendors, and executive management.

Ø  Consistently focus on ensuring development of high-standard business development methodologies. 

Ø  Proven ability to adapt strong business acumen to diverse organization needs.

Ø  Possess in-depth knowledge of numerous software applications including MS Office Suite as well as various POS systems.

 

Functional Competencies

 

Ø  Play vital role in sustaining and growing business by delivering world-class customer service in consulting on and promptly responding to all order requirement issues.

Ø  Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

Ø  Review all major deliverables to ensure quality standards and client expectations are met.

Ø  Ensure that client issues are dealt with in an efficient and proactive manner.

Ø  Ensures that all processes and procedures are completed, quality standards are met, and that operations are profitable.

Ø  Keep abreast of opportunities for account growth and new business.

Ø  Communicate client goals and represent client interests to the team.

Ø  Provide regular two-way communication between client and team, to provide strong team representation and set proper client expectations.

Ø  Embrace company capabilities and service, and effectively communicate all offerings to the client.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management.

Ø  Embrace corporate culture and actively promotes and leads company initiatives.

Ø  Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

Ø  Establish professional and trusting relationships with clients, staff, and management. 

Ø  Ensure relevant client documents are processed expeditiously to ensure excellent customer service is provided.

 

 

Key Professional Achievements

 

Ø  Obtained MVP Leadership Lab Award.

Ø  Obtained Award for Most improved Auction.

Ø  Ranked number 1 in company for product quality.

Ø  Increased production from 90 to 190 units.

Ø  Consistently exceeded performance audit expectations achieving financial and operational targets of all aspects of store operations.

Ø  Obtained 'Top Gun' award 6 times.

Ø  Led company in customer satisfaction surveys consistently.

Professional Career Track

 

Operations Manager, CarMax                                                                                                    2005-2009

 

  Primary responsibilities included the effective control of costs through economic utilization of personnel, materials, as well as capital equipment.  Additionally responsible for the regular assessment of the development and effectiveness of staff.  Specific functions included;

  Training and development of staff;

  Development of hiring and retention models;

  Comprehensive leadership and management of 140 employees;

  Production of inventory for 4 sites;

  Developed 5 line level associates and mentored associates to advanced positions. 

 

Store Manager, Marshalls                                                                                                           2004-2005

 

  Primary responsibilities included comprehensive management and oversight of day-to-day operations of $4M store as well as monitoring bottom line profits and P&L.  Specific functions included;

  Ensured store presentation is consistent with company standards;

  Developed creative plans to increase store sales and decrease loss;

  Provided training and development for Assistant Store Manager and Associates;

  Managed store expenses and payroll to best address business needs;

  Maintained communication with District/Regional Management to stay abreast of company; initiatives;

  Developed climate providing motivation, participation and opportunities for employee initiative.

 

Operations Manager, Best Buy                                                                                                  1997-2004

 

  Primary responsibilities included daily store operations, hiring and recruitment of staff personnel, new market penetration, staff development, as well as managing multiple departments. 

 

Merchandising Manager, Best Buy                                                                                             1989-1997

 

  Primary responsibilities included acting as project coordinator for multiple planning initiatives, maintenance of monthly targets, delegation of tasks to staff personnel, effective organization and assembly of resources per company goals, as well as development of efficiency models to increase productivity.   

 

Academic Training

 

n Coursework - Psychology, University of Maryland

 

 

 

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