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yyyyyy x. yyyyyy                                                                    

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

career objective                              

results-driven finance specialist eager to contribute dynamic business development, client relationship management, and analytical skills toward supporting a successful organization in optimizing financial and operational performance

profile                                                

ø  offer numerous years of credit analysis and loan processing experience with expertise in providing excellent customer service, cultivating long-term business relationships, and introducing cost-effective process improvements

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  apply depth of lending industry knowledge and emphasis on accuracy toward ensuring delivery of quality service; conduct detailed risk assessments and structure appropriate terms to safely generate new revenues

ø  compile and analyze complex data to generate detailed reports instrumental to assessing performance

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and lead top-performing support teams

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  sharp technical proficiencies including ms office (word, excel, powerpoint)

ø  proactive team player equally effective in independent and collaborative environments

 

~ key achievements ~

         in recognition of outstanding performance, steadily progressed within this leading provider of auto leasing, retail, and wholesale financing services to attain senior-level position responsible for performing financial research, credit analysis, document review, and customer service functions; responded to over 1,700 client letters in under one year of service

         effectively managed 662,000-account lease and loan portfolio maintaining under 100 delinquent titles as title services team leader; oversaw 21-member processing team responsible completing up to 15,000 titles monthly

         developed and implemented process improvements resulting in $12k annual savings for title services department

         supervised 17 customer service team personnel in handling 8,200 calls per month and personally resolved a daily average of 10-15 escalated customer calls

         selected to serve as project developer and owner on key business improvement initiatives; lowered call abandonment rate from 5% to 3.5%, cut per call cost from $9 to $7.95, redesigned customer invoicing for increased clarity and efficiency, and boosted employee morale

         concurrent with directing eastern us credit analysis operations and staff, maintained a consumer and lease auto accounts portfolio worth $10m, performed business development functions, created new staff training manual and materials, and pioneered process improvements

         appointed by bmw financial services executive committee to attend the international management training program in birmingham, england

         as assistant branch manager at bank one, garnered over $23m in business and consumer banking products sales

professional experience                

bmw financial services, hilliard, oh                                                                                                      1/93 c 1/09
escalations agent (4/08 c 1/09)

title services team leader (9/05 c 4/08)

customer service team leader (4/98 c 9/05)  

credit team leader (1/93 c 4/98)  

 

bank one, columbus, oh                                                                                                                      6/89 c 12/92

assistant branch manager

education                                           

american institute of banking

commercial and consumer loan credit underwriting, general finance, and accounting certification

 

franklin university
business administration studies

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