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Edmund Lopez
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Country of Citizenship: United States

 

Job Announcement:     09-WDTX-DEU-002

Position:                      Information Technology Specialist-Litigation Support, El Paso, TX

Department:                 Department of Justice

Agency:                        US Attorneys, Executive Office, & Office of US Attorneys


Core Competencies

 

Information Technology; Litigation Support; Computer Networking; Network Administration; Security Administration; Telecom Networking; Web Technologies; Information Analysis; Project Management; Installations/Repairs/Maintenance; Troubleshooting; Technical Instruction; Client/Customer/Staff/User Training and Support; Staff Coordination/Supervision; Workflow Planning; Polices and Procedures Development; Regulatory Compliance; Documentation; Reporting; Verbal Communication; Written Communication

 

Professional Background

 

Jun 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Hours per Week: 45-60 hours

Supervisor: Confidential - do not contact

Actively interface with clients to define technology/information management needs and provide innovative technology solutions by designing, constructing, testing, and implementing applications/software in support of litigation operations.  Proficiently define project scope and strategically plan and deliver to achieve stringent timelines, client requirements and technical specifications; efficiently collect, identify and organize detailed users and information technologies.  Effectively compile and prepare complex system documentation and establish and maintain security, integrity and business continuity controls/documents.  Play vital role in driving business growth by collaborating in special studies, marketing initiatives and formal proposals. Consistently maintain current knowledge of emerging tools, techniques and technologies to optimize results.

 

Sep 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Hours per Week: 45-60

Supervisor: Jaclyn Davidson, Phone: (915)780-6537, Contact: No

Demonstrated dynamic leadership skills in effectively training, coordinating and directing team of Graphics & Web, Database and MIS operations personnel. Delivered quality end-user support using existing and new applications, including in-house development.  Proactively liaised with third-party vendors and organization to achieve objectives. Applied technology proficiencies toward conducting system, analysis and project management services in support of school districts.  Strategically maximized system performance by developing effective policy, procedure and supporting documentation in areas of technology and media services for disaster recovery, security, implementation, maintenance, and technical support. Applied expertise in ISO standards toward outlining and maintaining policy and procedures for continual compliance of technology and media services.  Relied on as primary System s Security Officer for newly-acquired enterprise system.

 

 

Page 1 of 4

Edmund Lopez                                                                                              09-WDTX-DEU-002   Page 2 of 4

 

Sep 2000-Aug 2007

Information Technology Systems-Faculty       

El Paso Community College

919 Hunter, El Paso, TX 79915

Hours per Week: 30-45

Supervisor: Dr. Jaime Farias; Phone: 831-2000 Contact: Yes

Successfully developed curriculum, course outlines, instructional materials, and presentations.  Productively delivered quality structured and formal instruction in Information Technology occupational education in both traditional classroom and distance learning/online venues.  Took the initiative to research and prepare materials to address learning needs of multi-cultural community. Clearly defined and designed applicable teaching practices and methodologies to maximize academic performance.

Served on College Standing Committee, advising on and assisting in organizational efforts and served as primary point of contact on IT issues for administration, associates and students. Collaborated with High School district personnel in facilitating dual IT credit education.  Actively assisted with grant funding.

 

Sep 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Hours per Week: 40-50

Supervisor: Norma McKenzie; Phone: 831-2000; Contact: Yes

Proactively supported Financial Aid, Student Archive, State Reporting, Student Imaging, Book Store, and general college Banner systems.  Strategically developed and justified budget recommendations, requests, reports, proposals, and/or projections and administered organizational budget including revenues, expenditures and projections, to meet operational goals while controlling costs. Acted as third-party vendor and outside client evaluation resource on IT and services.

Contributed dynamic leadership qualities toward directing computer programming personnel and decision support analysts in standard system services as well as projects and ad-hoc requests.  Provided quality on-site administrative and staff training in system use as well as technical assistance with organizational issues, services, programs, and software development/implementation.

Served as valuable resource in identifying processes and procedures to maximize efficiency in meeting needs of administration, staff and clients/customers; defined, presented and executed technology-driven solutions for streamlining business functions and boosting staff productivity. Prepared and delivered project assessment/progress presentations crucial to operational planning and decisionmaking processes.

 

Oct 1992-Sep 1996/Oct 1997-Mar 1999 (two separate tenures)

Systems Analyst II      

Thomason Hospital

4815 Alameda-El Paso, TX 79905

Hours per Week: 40-50

Supervisor: Janina Prada; Phone: (915) 544-1200; Contact: Yes

Facilitated integration of patient data with clinical systems critical to improving organization-wide performance as liaison to Pharmacy, Radiology, Nursing, and Laboratory departments. Planned coordinated and steered IT project implementations in ancillary areas of hospital services ranging from networking and communication interfacing to required data interpretation. Efficiently used automated tools in analyzing, isolating and resolving business problems, i.e., development of integrated software for operational and financial areas.  Partnered with departments in spearheading system upgrades, including interfacing legacy systems. Coordinated and interfaced computer systems to boost use of data in procedure and automated efforts. Conferred with clients/third-party vendors on information processing and computation needs. Expertly consulted with management on new equipment/software for hospital and affiliate clinics as well as systems policy and procedure. Ensured optimal efficiency and productivity by providing comprehensive staff and user training as well as ongoing support in problem solving system issues.  Developed detailed documentation addressing system implementation policy and procedure as well as system-driven structural reports for administration, staff and medical personnel.

Edmund Lopez                                                                                              0000 xxxxxx xxxx , xxxx , xxxxx 00000 

Hours per Week: 45-50

Supervisor: Renard Johnson; Phone: (915) 772-4975; Contact: Yes

Appointed Acting Program/Project Manager by senior management. Optimized operational performance through timely coordination of maintenance and repairs, responsive attention to customer needs and development/implementation of strategic procedures/processes for on-call support of all networks, microcomputers, client-servers, and telecommunication systems.  Effectively scheduled technician appointments to maximize use of resources and followed up with clients/customers to ensure their satisfaction. Provided client and customer training/support with open system applications as well as on-site training in third-party software in both formal and informal environments.  

Steered LAN/WAN client implementations, including approving purchases of materials and equipment.  Cost-effectively budgeted ongoing material purchases supporting clients in Phoenix AZ, Las Cruces NM, El Paso TX and Juarez Mexico.

 

May 1986-Sep 1992

Application Support Specialist                                                

Seven Oaks International

El Paso, TX

Hours per Week: 40-50

Supervisor: Pete Hale; Phone: N/A C Out of Business

Delivered quality desktop application and mainframe technology maintenance support for administrative staff at Juarez Mexico and El Paso TX plants, ensuring optimal efficiency and productivity; illustrating dynamic leadership and project management skills, served as sole technical resource for user and client base support during closure of El Paso operations.  Provided ongoing training in new system implementations, upgrades and revisions. Acted as technical liaison to corporate headquarters in Memphis TN.  Efficiently designed/produced ad-hoc reporting using reporting tools.  Developed production schedules for operation data center.

 

Mar 1985-Apr 1986

Supervisor/System Operator                                                   

Adjusters Auto Rental

Irving, TX

Hours per Week: 30-35

Supervisor: Jon Capzutto; Phone: N/A C Closed Office

Successfully trained, coordinated and directed a top-performing team of data entry operators, with a consistent track record of meeting critical production goals; continually reviewed input/output to quickly identify, troubleshoot and resolve production issues.  Proficiently installed new hardware, including terminals and printers, and configured/installed network printers, personal computers and cabling.

 

Jan 1983-Feb 1985

Lead/System Operator                                                 

A.C Nielsen

El Paso, TX

Hours per Week: 40-50

Supervisor; Billy Kilgore; Phone: N/A C Closed Branch

Effectively developed and established initial procedures supporting newly acquired mainframe operations in data centers, including use of applications, and administered applications/backup operations; scheduled and facilitated production processing and backups. Trained new operators and served as liaison between programming staff and end users. 

 

 

 

Edmund Lopez                                                                                              09-WDTX-DEU-002   Page 4 of 4

 

Certifications/Credentials

 

Microsoft Certified Systems Engineer; 2008                                                      

Microsoft Certified Professional; 2008                                       

Oracle, SQL; 2005                                                                                            

LAN Cabling Systems; 1998

Installation and Connectivity; 1997                                                                     

 

Education

           

School: Webster University-Fort Bliss, TX

Degree: Masters of Arts

Major: Computer Resource Management

Graduated: 2004           

GPA: 3.97/4.0

Credit Hours: 36

 

School: Park University-Fort Bliss, TX

Degree: Bachelor of Science

Major: Management/Computer Information Systems

Graduated: 1996

GPA: 3.44/4.0

Credit Hours: 120

Honors: Cum Laude

 

Technical Proficiencies

 

MS Platforms; PC-compatible Hardware; IBM Hardware (Mainframe); Dec-VAX, SCO UNIX; Novell Netware; Connectivity Devices; Access/Word/Excel/FrontPage/PowerPoint/Visio/Outlook/Publisher; MS Project 2003; MS SharePoint; Adobe Acrobat/PageMaker; Macromedia Dreamweaver; Web Technologies (HTML/XML); Oracle (SQL); Visual Basic (Studio); COBOL, MPE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Edmund Lopez
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com

Country of Citizenship: United States

 

Job Announcement:     09-WDTX-DEU-002

Position:                      Information Technology Specialist-Litigation Support, El Paso, TX

Department:                 Department of Justice

Agency:                        US Attorneys, Executive Office, & Office of US Attorneys



KSA RESPONSES


1. Knowledge of, and skill in using, a variety of computer hardware such as printers, plotters, and audio-visual devices.

 

With an IT career spanning 25 years in capacities ranging from Systems Operator/ Supervisor, Applications Support Specialist and Network Administrator to Systems and Information Analyst, IT Manager, and Data Application Systems Manager I have worked extensively with a comprehensive variety of computer hardware/peripherals.  In multiple positions I have been relied on to use my hardware knowledge to advise senior management on system hardware needs, research vendors/products, provide purchase recommendations, coordinate procurement, and develop associated equipment/ hardware budgets.

 

Complementing this, I earned an MA in Computer Resource Management in 2004 and previously earned a BS in Management/Computer Information Systems.


2. Ability to diagnose and resolve litigation support computer system problems.

 

Currently, I am an Information Analyst with Altep Inc., a leader in innovative litigation technology solutions. I actively interface with our clients to identify root causes of system issues and then clearly determine, develop and implement innovative, timely solutions to promptly address and meet their needs.  I successfully ensure that applications, enhancements/upgrades and new technologies consistently interact efficiently with databases and routinely plan/execute technology-driven solutions to mitigate computer system problems/downtime.  In support of systems, I also develop

documentation vital to optimizing system security, integrity and business continuity.  To maximize delivery of services, I take the initiative to continually maintain knowledge of emerging tools and technologies. 

 

My broad credentials, ranging from Microsoft Certified Systems Engineer and Microsoft Certified Professional to certifications in LAN Cabling, and Installation and Connectivity further support my ability to efficiently and effectively diagnose and troubleshoot computer system problems.

 

 

KSAs Page 1 of 4

Edmund Lopez  KSAs                                                                                 09-WDTX-DEU-002   Page 2 of 4

 

KSA 2 continued

 

Complementing these credentials and my industry-specific knowledge in litigation solutions, since 1983 I have been effectively diagnosing and resolving full-scope system hardware and software/technology issues, often serving as primary point of contact/resource.  I am highly proficient in troubleshooting, root cause isolation, servicing, maintenance, and repair in multi-platform environments encompassing everything from mainframes and peripherals to connectivity devices. From 1986 to 1992, I oversaw desktop application and mainframe technology maintenance support for both the Juarez, Mexico and El Paso, TX operations of Seven Oaks International and served as their sole technical resource during the closure of the El Paso plant.  In the mid-1990s, I managed client maintenance and repair services, successfully training, scheduling and supervising our field technician team to ensure delivery of timely computer system servicing. While employed with  school district, I was responsible for district-wide technology services and in that capacity, successfully developed and implemented policy and procedures supporting technology and media services disaster recovery, security, implementation, maintenance, and ongoing technical support.


3. Ability to effectively communicate both orally and in writing.

 

During my career, effective communication skills have been vital to achieving objectives in developing, implementing and administering technology solutions.  I continually confer with customers/clients, management and end users to clearly identify their technology needs and consistently provide extensive informal and formal training.  I also develop quality documentation, policies/procedures and reports that effectively communicate critical information to both technical and non-technical audiences.  Having steered and supported technology operations in industries ranging from Litigation, Education and Healthcare to varied corporations, I have a proven ability to communicate both verbally and in writing with broad populations, from corporate executives, hospital administrators, medical professionals, and educators to technicians, technology staff, data-entry operators, and all levels of customers/clients. Whether communicating as a manager, project lead, liaison, consultant/advisor, or team member, I am highly effective in delivering critical information.


Additionally, for many years I was on the Faculty of El Paso Community College, where I applied both oral and written communication skills toward facilitating quality education in the area of Information Technology.  I effectively developed curriculum, course outlines and instructional materials for both classroom and distance/online studies.  As a faculty member, I routinely applied my strong oral communication skills toward delivering classroom instruction as well as working with my students.



 

 

 

 

Edmund Lopez  KSAs                                                                                 09-WDTX-DEU-002   Page 3 of 4

 

 

4. Knowledge of, and skill in designing and developing databases.

 

I earned Certification in Oracle (SQL) in 2005 and am proficient in designing, developing and managing databases.  Serving as Systems Analyst II with Thomason Hospital for two separate tenures, 1992-1996 and 1997-1999, a primary role was to support the hospital and affiliate clinics in optimizing organization-wide data management.  Conferring with multiple department heads, including Pharmacy, Radiology, Nursing, and Laboratory, as well as ancillary areas of hospital services, I was able to determine their critical data management needs.  Taking this information, I strategically planned, coordinated and steered a major technology project, designing, developing and implementing technology-driven solutions integrating patient data with multiple clinical systems to provide a comprehensive, efficient database. Supporting this, I developed detailed documentation addressing system policy and procedures and delivered extensive staff/user training and ongoing support vital to ensuring administration, staff and medical personnel achieved optimal results in accessing and managing patient data.


Prior to my current position, I was Project Manager, Data Applications Systems, with Region 19 Education Service Center, supporting technology needs of school districts.  In this capacity, I oversaw personnel including a team of Database and MIS operations personnel and spearheaded initiatives, including in-house development, to maximize database efficiency and quality.  Earlier in my career, I worked in high-volume data centers providing technology solutions, training and support to achieve critical performance goals.


5. Knowledge of, and skill in applying internet technologies to analyze the internet potential of litigation support systems.

 

In my present position within the litigation technology support industry, I am heavily involved in analyzing and defining Internet strategies . I work extensively with XML and HTML data to extract Metadata, as well as other technologies ranging from encryption and digital signatures to hashing tools (MD5). 

 

Additionally, on a daily basis I capitalize on email, remote access, online user collaboration, file sharing, media streamlining, and instant messaging to achieve objectives in supporting client litigation/ e-discovery technology needs. Through this position, I have also had the opportunity to enhance my skills in online/hosting review of pertinent legal data/documents and increase  my web technology proficiencies.

 

 

 

 

 

 

 

Edmund Lopez  KSAs                                                                                 09-WDTX-DEU-002   Page 4 of 4

 

 

6. Ability to solve day-to-day problems arising in the management of litigation support systems.

 

As Information Analyst supporting litigation solutions, I am continually managing the day-to-day problems associated with litigation support systems. I often use a proactive approach to problems, working daily with clients, staff and key stakeholders to not only solve existing issues, but mitigate potential problems.  I adeptly identify client immediate and long-term technology/information management requirements and come up with innovative solutions through ongoing applications/software design, development, testing, and quality control.  Applying my dynamic prioritization, strategic planning and problem solving abilities, I am able to quickly deliver solutions to daily litigation support system issues as well as anticipate potential issues and intervene to prevent problems.

 

Over the course of 25 years, the ability to solve daily system problems has been vital to succeeding in my career as I have progressed from Lead/Supervisor and System Operator, Application Support Specialist and Network Specialist to Systems Analyst, Manager of Information Technology and Project Manager-Data Applications Systems.  Teaming my technical expertise with my strong analytical, communication and project management skills, I am confident that am offering you the skills, knowledge and expertise vital to supporting you in maximizing performance in the daily management of litigation support systems.

 

 

 

 

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