Yyyyyy x. yyyyyy

 

Objective

 

Productive, quality-oriented Administrative Professional eager to contribute exceptional project management, organization and customer service skills toward optimizing operations of a progressive organization.

 

Profile

 

Offering progressive experience in office administration, client relations management and purchasing, with consistent results in achieving objectives. Dynamic communication, presentation, relationship building and problem-solving abilities. Excel at interacting with broad populations including senior management, staff, clients and external contractors. Highly versatile; quickly master new roles, responsibilities, technologies, and environments. Demonstrate active listening skills; diffuse difficult customer situations with tact and ease. Proficient in Microsoft Word and Excel, Lotus1-2-3, Macola and Novell Network.

 

Project Management Customer Service Team Building Inventory Control Presentations

Process Improvement Strategic Planning Vendor Negotiations Procurement Resource Allocation

 

Key Achievements

 

  As a key member of the Cost Saving Committee, improved quality while controlling costs by overhauling targeted procedures and processes.

  Consistently promoted due to exceptional performance and dedication.

  Persuasively negotiated contract pricing and terms with vendors to maximize cost-effectiveness and quality of services/products; generated $20K in annual savings by proactively identifying new vendors.

 

Career Background

 

PURCHASING ADMINISTRATIVE ASSISTANT - Custom Connector Corp., Cleveland, OH                1998-2007

  Contributed organizational skills and strong attention to detail toward purchasing stock material.

  Played instrumental role in building business and delivering superior client servicing by proficiently maintaining databases and preparing accurate reports.

  Strategically sourced and negotiated with vendors to control costs and maximize profits while maintaining high quality and service standards in planning and facilitating procurement.

  Actively supported senior management in critical decision-making and business planning initiatives by efficiently compiling and producing detailed letters, memos and reports.

  Proficiently managed high-volume phone communications, ensuring delivery of quality customer service in directing calls, responding to inquiries and relaying detailed messages.

  Proficiently integrated Microsoft technologies with administrative operations to maximize productivity.

 

PRODUCTION INVENTORY CONTROL SPECIALIST - Commonwealth Aluminum, Bedford, OH        1991-1997

  Demonstrating highly effective communication skills, successfully developed, negotiated and administered high-profit contracts through proactive relationship building and interaction with key stakeholders.

  Maintained full accountability for inventory control for production, with strong focus on ensuring timely delivery.

  Cost-effectively planned, allocated and ordered office and maintenance supplies to maximize use of resources.

  Applied strong planning skills toward efficiently coordinating meetings, calendars, and conference calls.

  Produced daily reports instrumental to supporting employer in defining future business plans and strategies.

 

Professional Training/Development

 

Microsoft Office & Excel Certificate - Lakeland Community College, Kirtland, OH
Word Perfect & Computer Studies Certificate - Cuyahoga Community College, Cleveland, OH
Exceptional Customer Service Seminar; Get Motivated Success Seminar; Difficult Customers Workshop; Business & Secretarial Seminar