career profile

articulate, driven customer service/office administration professional with proven expertise in a sales environment. keen visionary with the fortitude to identify and resolve customers service issues promptly with little or no hesitation. astute leader with hands-on experience in business development and maintaining customer loyalty; strategically promotes core business, revenue, and sales objectives. solid history of success in leadership, office administration, personnel management, account management, and administrative support.

core competencies

         office management

         report generation

         records/file management

         personnel management

         customer service

         client relations

         problem solving

         sales management

professional experience

assistant manager, 2006 to present, ramsey ford lincoln mercury, rising run, md

service consultant, 2003 to 2006, porter nissan, newark, de

service consultant, 2001 to 2003, hinder lincoln mercury, bel air, md

         direct the professional success of 6 technicians; ensure efficient execution of duties.

         oversee accuracy of technicians hours worked to facilitate up-to-date payroll.

         prepare and process repair orders and assess the validity and expiration of warranties.

         build strong relationships with clients resulting in loyal customers and repeat business.

         interact with customers, internal, and external professional in-person and via phone always demonstrating consistent professionalism and tact and high customer service index rating.

         confer with customers to provide information in response to inquiries about products and services and to handle and resolve related complaints and concerns.

         schedule appointments using short- and long-term time management competency.

         keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

         utilize adp dealership support system.

         scheduled technicians for weekend workloads and determine training needs of technicians.

         interacted with ford motor company for field service requests, warranty assistance, customer relation issues and liaised between customer and ford motor company.

significant accomplishments:

-        master certified in service and warranty processes by ford motor company.

-        master certified in service and warranty processes by nissan.

education

esthetician license, 2001  ~ the skin care school, wilmington, de